Boncore Property Management - St. Catharines, Ontario

Graham Jones

After almost 8 years my tenancy with Boncore Management ended with me having to take them to the LTB over a problem tenant and repairs they refused to acknowledge, let alone try and fix. I've documented the whole process from informing them about the issues, to their responses and claims. The problem escalated to the point where the police got involved, I've documented that interaction as well. My former neighbor, who stayed up all making a cacophony of noise sounding like they're manufacturing "something", left a very positive review here after the events I documented around January 30th. I'm guessing that's why my concerns were ignored. He took down the review after I posted this (wonder why).

Boncore Management offered me a settlement outside of arbitration with the LTB, I accepted the settlement because tenant filed claims are currently taking over a year to be heard.

If you move into my old unit and hear the noises that sound like a washing machine between 11pm-6am, call the Niagara Regional Police non-emergency number (they already have a case file for the location).

Edit: Apparently the response is from Stefan, someone who I've never interacted with and wasn't involved in any of the events that transpired, very professional. Your story doesn't even make sense because I left an 8 year rent controlled apartment to get away from something you claim doesn't exist. I've uploaded all the evidence to my google drive file, contradicting your version of events laid out here. Also, I didn't agree to arbitration, I negotiated with Ross and a dispute resolution officer closed our case. We never went to arbitration and only one of us sought legal council (wonder why).

You should probably have your paralegal inform you of libel laws, since you're claiming the police were involved twice. Look forward to seeing you fish up two police incident reports out of nowhere. If you'd read the only police report that exists, you'd know they listened to the 15 recordings I took for our LTB case, gave me their non-emergency number and told me to call them if I ever heard those noises again. Unsurprisingly, I didn't, because my neighbor obviously didn't want the police in his apartment unless he's had 3 hours notice.

Edit #2: The police can't force me to take down this review, nice try. You could have gotten that officer into a lot of trouble because they're not allowed to interfere on civil matters like defamation/libel (especially when it could be considered police intimidation). I'll chalk it up to sheer stupidity on all your parts and not file a complaint against the officer. It's not defamation/libel if it's true, I would love if you tried to take me to court.

Step 1: Make a new folder in google drive
Step 2: Click the person icon next to the file name
Step 3: Click copy link, paste it into a new tab, then copy and paste this the following to replace everything before the last "/": 1eUq6B75Dt9DEJo06PLW7m3oRs8fJ6TiR?usp=sharing

Dana Audet

I have been renting from Ross for 5 years now, I am so happy to have such a great landlord. He's very respectful, responsive and really does care. I recommend anyone to rent from him and his family. Great people to deal with.
Dana

Tia Gullion

I have lived in Chippawa for about 7 years with Ross and Gina as my landlords. They are very attentive, respond quickly to my concerns and they are always very nice to deal with if I have any problems ! They also do a very good check of all the people who apply to live in my building so I have never had a problem with any of my neighbors! They are also very up to date with covid cleaning of the building and do a good job making sure everyone is safe.

Scott Cairns

Ross Boncore and his team at Boncore Rental and Property Management are a team of established professionals. I have had a great experience as a landlord. Boncore ensured that the right tenant was secured for my property. As I am no longer a landlord, I am no longer in need of Boncore's services, however should I ever be in the rental property market again I will absolutely secure Boncore to manage the property.

Scott

Erik Gunn

Extremely professional, reliable, and most importantly consistent with the quality of service and the tailor made approach to meet my needs and the needs of others. As an end user of the service provided, I can honestly say that I am 10/10 satisfied with the communication and trust built over the years betweem myself and the staff at Boncore Property Management. Great work guys!!

William Bould

Ross and his team are true professionals. I rented an apartment from them and would recommend their services to anyone. I have also worked with them on a business level and Ian in particular is a wonderful person to deal with. Hands down the go to for property management services across the board.

Michael Ross

I dealt with Stefan throughout the duration of my experience with Boncore and had a great experience. I took possession of my home as COVID-19 shut the economy down and I feared the worst. Stefan and the Boncore Management team pushed forward and found a way secure a tenant for me within my budget. I would highly recommend Boncore Management for any leasing or property management needs.

Richard Redmond

Very professional property management team that takes care of urgent concerns promptly. Repairs and maintenance are completed in a timely matter and are upheld to extraordinary standards. Communication is always clear between both parties and issues are taken care of either the same day or the following.

I would recommend Boncore Management to any person!