Mastre Property Management Ltd - Calgary, Alberta

Shell K.

worst experience ever as a tenant.
BEDBUGS MOLD in bathroom-no fan-no ventilation
no insulation no soundproofing
intercom non functioning
UNSAFE no security
used to be cheap rent for a crappy place
NOW overpriced rent for a crappy place

Shannon B.

I rented a place quite easily from them. The problems started when I moved out. The landlord sold the property. The admin staff or whoever answers emails is VERY rude. I asked questions about time frames and she went on a rant about being in business for 35 years when I just wanted clarification. It seems like when you are leaving they are just not wanting to help you or discuss anything. I would not rent from them again.

Rachelle S.

I have rented from this company for the past year. They were prompt and responded to any issues I had within 24 hours. All communication was through email, it was clear, concise and professional. Belinda was lovely to deal with and seemed to be our main contact person. The owner decided to sell the property prior to our lease ending and Mastre Property worked with me to amend my lease. I received my full security deposit back within 5 business days of my final walkthrough. I would definitely use this company and recommend to friends and family in the future.

Craig R.

I have been using Mastre for about a year to rent our house. Mastre was able to find a renter immediately and I couldn't be happier about how they have treated me. It has been seamless. Belinda and Jennifer have always gotten back to me when I have emailed them. They have been amazing to deal with. I would highly recommend Mastre if someone is looking to rent out their house. I moved out of the province and was nervous about getting phone calls and having issues and with Mastre I have had zero issues and everything has been very smooth. I am definitely happy with Mastre and the employees there.

NicalnRin

Rented a house since 2014, had to move cause landlord wanted to sell the house now.

the house was pretty old so there was many problems, but they did had connection to carpenters, electricians, and people to clean the furnace.

When Covid hit, they were nice enough to not send someone to my house for an inspection and told us whenever we were ready for the inspection, they will come over.

When I forgot send out my rental cheque, they were cooperative and let me do a credit card payment and even 2-3 days late with no extra charges.

However the missing 1 star from making this a 5 star would be some of the cleaners they suggested and some of the carpenters they send us need to be better.

we tried the 2/5 cleaning crew the suggest us and they did a terrible job. and for the garage, they did send someone to fix it but the rubber part still came off.

If they have better connections for a better cleaning crew or a better person to fix the garage then I would of gave it a 5/5. but since not i will give it 4/5 stars

Mikayla P. (.

I am really surprised by these negative reviews. I have rented from Mastre for 4 years now and they have been amazing! I just moved out last Wednesday and my full security deposit was returned to me yesterday. I was given a move-out list a month ago with their expectations and instructions for a smooth moveout which I followed, and everything went great! I highly recommend Mastre...the only reason we moved is because we bought a place of our own!

maryt

We had the pleasure of having Mastre take care of us while renting for 3 1/2 years. They were always prompt with their responses if we ever had a repair, question, whatever. They employed good trades and services. I have recommended them to other landlords looking for property managers, as they made sure we were taking care of the property as well.

Cody P.

Mastre was mine and my wife’s property managers for 2 years. They let us stay extra months beyond our lease term because we were doing a long distance move and could not find a suitable place where we were going! Nothing but positive experiences with Mastre and I would recommend them to anyone. Belinda is very professional and helped us many times going above and beyond! Thank you!