Colliers | Calgary - Calgary, Alberta

Qaiser S.

I met Chris Law President/Partner Suburban Office Sales & Lease on April 8,2020 regarding leasing or sub leasing space.The meeting lasted over an hour or so and all the details were discussed and agreed upon along with his commission.He told me that i will get email from him regarding agreement of engagement on April 9,2020.
I did not get any email from him.I waited for few days but didnt get any email so on April 14,2020 i send him the email regarding contract but he did not reply.I send another email on April 20,2020 but he didnt reply again.
I called his office once and his cell 3 times and text him aswell.On April 23 2020 i called him and left voice mail but still didnt hear back from him.
Now my questions to the management are
1-Is he ok and feeling well?
2-Is this the normal way of your company of doing business, your team prefer not to keep their promise,dont reply to emails or dont answer phone calls?
Mr.Chris Law seems like a nice guy but i am profoundly disappointed with the way he projected himself professionally.
I hope your company will look into this and train its staff accordingly and make them understand that sometimes its as important to say NO as to say yes.
If Mr.Chris Law was unable to carry on with this project he should have told me point blank rather than playing hide and seek and not replying to me emails or not answering my phone calls, it wasnt a big deal and we would have parted way gracefully.
I wish him all the best and hope he would not do what he has done in this case with his future clients.

Thanks

Shaun I.

Incredibly unprofessional company - extremely disappointed with the lack of follow up, inability to meet deadlines, lack of experience, and total incompetence. If there was ever an example of over promising and under delivering to a whole new level then this is it. I seriously hope for Colliers International's sake that the Calgary appraisal division is a one off that should retire now from the appraisal business before they generate enough negativity to hurt the perceived good name of Colliers International.

I hired on Colliers International Calgary to do an estate appraisal for a commercial site in Calgary in May of this year. From the onset, there was a total lack of ability starting with the engagement letter. Simple directions such as who was commissioning the appraisal couldn't be followed, and through a chain of over 10 emails to get a name correction they finally figured it out. I was on a tight time deadline with the appraisal, which I made extremely clear from the onset, in order to use the appraisal to file for probate and for a terminal tax return. All contracts, site plans, and other requested documents were provided to Mark before the engagement letter was signed. He assured me that the deadline could be met without incidence and that they had adequate experience to provide a professional and accurate appraisal of the site.

I was provided with the draft appraisal the afternoon of Friday, June 8th with my deadline on the 14th. The draft appraisal I was provided with completely under estimated one of the lease contracts on the land. The lease agreement was a major component of the appraisal, which was made clear from day one. I had suggested that they look for outside consult being as they couldn't interpret the lease agreement and had no experience in valuing a NPV for the contract. Being a client, I should not be providing instruction on how to do an appraisal. I had to reiterate that my deadline was on the 14th and being as I had no other options I wanted them to follow through with completing the appraisal.

Emails were sent requesting a follow up on the 13th pointing out other blatant errors found from skimming through the draft and requesting a completion date - I received no reply to this email. I sent a second follow up email on the 19th, following my deadline requesting another update - again, I received no response to this second email. It is now the 26th and I haven't heard back from Mark or his firm.

I highly recommend taking your business elsewhere if you are looking for a commercial site appraisal that doesn't require anything but the most basic of copy and paste appraisal fluff showing market comparables.

Alora B.

The building alarm went off after hours and I called the 24 hour emergency line (1-877 number) and it was busy all 8 times that I called. I had to call Vancouver to be patched through to someone to help me. Once that happened, the problem was resolved by Jordan (a very friendly fellow).

Adoption O.

Incredibly knowledgeable, professional, connected and engaging. Our agency has truly valued their assistance over many years.

Rob P.

Very unprofessional rarely return emails .Waiting over 2 months for operating reports when requested . Not familiar with the properties they are managing .

Ted L.

Chris Law, holding my lease documents hostage after misrepresentation of the office space I leased. Horrible.

B B.