Sunreal Property Management - Red Deer, Alberta

Don S.

Over paid Middlemen.
The rental property I was in, 6243 61st Ave, was in good condition, there were some updates to the suite itself, and the building seemed to be maintained. They come in to your suite once a year to function test systems and check to ensure the units are in good repair. They arrange contractors to come in to clear snow off of lots, spray outside of buildings for ants and the like, and they provide notice when these are to happen. They arrange contractors to come to your unit when you need work done. They seemed decent at first.

If bed bug problems arise in their buildings, they do not inform the tenants, and they do not provide building wide treatment from the first report. They will keep everyone else in the dark, and they will allow the problem to spread, by only treating units that report. The building I was in, was an apartment building that has shared carpeted common areas, and clearly we all share the same walls. People travel up and down to enter and exit the building, allowing for lots of potential transfer. Plumbing and electrical equipment run through the wall spaces, and some of the entry points into the suites are not properly caulked (I found out when I began preparing the suite for the exterminator), allowing for travel and entry points for the bugs. Delivery people from companies such as Amazon and Canada Post enter and exit through the same doors as the tenants, causing potential for more bug spread. They will try to prevent you from using the laundry facilities ("as it will make the problem worse"), and they will not offer you compensation for additional costs if you go to a laundromat. According to Service Alberta, they are only allowed to keep you from services you pay to use if they offer an alternative and compensate you for the additional costs.
They will try to lie to you about the coverage of your tenants insurance, and refuse to respond when one calls them out on it. They will attempt to keep you from speaking to their chosen exterminator, even if he will be in your home, where you eat, sleep, live out the majority of your time.
After being lied to by the office staff, not given honest and transparent communication, and eventually finding out that the problem has not only been present "for months" (in their own words), but has now hit every floor of the 3 floor building, one might reach out to a health inspector. When all of your items are at risk, and people can't treat you as an adult looking out for the state of your home and the building it lies in, its a reasonable response.
On the day the unit was to be treated by the exterminator, the building manager, slipped a letter under my door, stating that my lease renewal offer, that had been given to me only 18 days prior, was being rescinded. There was no reason or explanation given. Upon attempting to receive one they refused. I paid my rent, I did not trash my unit or the building, I did not create a disturbance or disrupt the peace, yet I am no longer seen as someone worthy of living there.
Upon arranging a deal with the manager to be able to break lease and leave early, she attempted to break our agreement and take away time from our prior agreed upon 30 days to vacate. We set and agreed upon a date, and that was attempted to be disregarded.

All in all, I lost a lot of wages missing work to clean and bag all of my material items, spent a lot of money on supplies I never would have had to buy had the problem not arose, and was denied continuation of lease, all because, in my eyes, I stuck up for myself and the state of my home. In my opinion, the building manager, Jackie, is a bit shady. Again, in my opinion, she will treat your suite/the building as the owners asset, not like someone's home, and the people within as a means to a pay cheque and damage deposit, not like adults or people who deserve some honesty and transparency in regards to the state of their home and possessions within.
This experience has caused lots of financial loss and stress, and I would not recommend doing business with them if one can help it.

Aaron D.

they only ever clear the snow in my neighborhoods (town house complex) parking lot when residents start to complain that they cant even back out of their parking spots. when they do hire snow clearing of the parking lot, they dont pay to have the snow removed from site and instead tell the contractor to pile up the snow in 10ft tall drifts along the boulevards. this makes it almost impossible for some people to get in or out of their vehicles while parking in their assigned spots. this is a huge safety concern. what if one of the drifts where to collapse and send an avalanche of snow and ice down onto someones vehicle or even onto a person? after talking to the contractor on site about this i was informed that sunreals rep who hired them initially asked them if they could pile the drifts near the dumpsters and had to be told no by the contractor. contractor was told that its a budget issue and that sunreal couldn't afford to have the snow removed from site which is why they opted to pile it up on boulevards. there are close to 50 units in this complex each paying monthly fees of approx. $300 a month, how could they not afford it? on top of that, many of the residents where not informed that snow clearing would be happening that day at all but still expect residents to pay a fee if they didn't move their vehicle for them to clear the snow. every year prior to this there was paper notices sent out and attached to doors or put in mailboxes except this year. if you read the good reviews they have on google you'll notice after some minor digging that most of them are either bought and written by AI bots or by current/former employees. even the genuine good reviews are from customers who own large properties, almost EVERY single negative review is from tenants who have one issue or another with their services. its clear from these reviews that sunreal cares very little about the tenants living in the properties they manage. its disheartening and disgusting. Owners looking for a property manger beware, the quality of services they provide is extremely poor and they will treat your tenants badly.

Tanya O.

We are currenty trying to sell our condo, only to find out that our condo docs are ruining deals for us (lost 3 deals so far..) Sun real has let the reserve fund go 30% under what it should be. We've owned this condo for 10yrs and never missed a condo fee payment. I hope this get fixed. If they were doing their job this would not be a problem.

John S.

Our experience with our move with Jackie (Building Manager) and the maintenance staff were exceptional and professional. Everything was done in a timely manner including all repairs. It was a pleasure working with her and her staff. We would recommend using Sunreal Properties to others.

Scott B.

Horrendous management, there has been a live electrical wire laying across the grass from the transformer feeding my condo complex for 8 months now posing not only a safety issue but a fire hazard aswell as the wire is undersized for the it’s purpose. After multiple emails since Christmas and no real answers other than a vague timeline for when it will be repaired (which has long since passed.) I have been told that no more emails from me will be answered as I am being rude and unprofessional (the irony). Dangerous live wires laying in the grass where kids play seems like it should be dealt with more swiftly but I guess that’s not important to sunreal.

Mitchell B.

SunReal management and The Realty store Inn Red Deer are frauds. We moved in October 1 this year and they’re already trying to evict us because of something they did we have done nothing wrong but we’re going after them that they won’t do this anymore. Unreal sending us false documents and lying trying to cover up something they’ve done we’ve got a sign lease. Everything approved and now they’re trying while they have breached it already Because of their harassment, they’re going to be having to pay big compensation to us for what they’ve done screaming at my wife at work when they’re not even allowed to call my wife at work or me so just to let you know stay away from them they need to close down This is not a business they abusing people

Dale E.

My ending experience with Sunreal was horrible Jackie Reimer the property manager was extremely rude and condesending to me and my wife she was unwilling to listen and had a extreme know it all Iam smarter then you attitude . She should not be dealing with the public and she has terrible reviews on here . yet sunreal refuses to do anything about her behavior . We returned our condo very clean and much cleaner than when we started renting and still charged us for 6 hours of cleaning and shampooing carpets when they were not shampooed for us , They will steal as much of your damage deposit as possible BEWARE. The management of Sunreal should be ashamed of themselves P.S they also make you pay for a fob to get in the building but when rental is done they make you just give it back to them Money grab after money grab

tshearer686

We have done parking lot maintenance work with Mandy at Sunreal Red Deer. She is efficient and easy to work with!