Co-operators - Mark Smith Financial Services Inc - Simcoe, Ontario

GHOUL

if i could give zero stars, i would. ruthanne smith is completely unprofessional and does not speak to people in a kind way.

my mother went in to cancel my late grandfather's house policy and was treated like a child that had done something wrong. she tsked and shook her head and shamed my mother for "waiting so long" when my mother is the sole executrix and the only one doing all of the necessary steps for estate closures. Which was written on the papers. It was clear that this was an Estate Claim.

this was extremely upsetting and deeply unprofessional and unethical. this should have been handled with MUCH more compassion and empathy and not treating a grown woman like a stupid child.

i do NOT recommend this place at all.

EDITING TO SAY: huge thank you to Mark Smith for being so prompt in his response to my email i sent in regards to this matter. i do hope that this is a learning lesson for ruthanne and that she remembers to have empathy and professionalism when dealing with clients.

Neil U.

Great client service from the staff!

Jennifer M.

Great service! Mark worked with me to come up with the best package for my price. And it's nice to speak to one person instead of whoever answers the phone at a call centre.

Rick G.

I've been with Mark since he acquires the franchise. Mark and his team are great to deal with at a very competive price! Highly recommend!

Amit G.

Staff are really helpful and excellent customer service by simran. Thank you

Ramndeep K.

Staff is very helpful and nice. I really like this place.

Philipp W.

Excellent communication and professionalism. The staff knows what they’re doing.

Peter H.

Excellent customer service. Mark treats you like family!