Proline Management Ltd - Victoria, British Columbia

Adam S.

Management is disorganized and abrasive. Property management is not a strength. Their poor communication ends up costing you money and that adds up.

Worst property management company we’ve dealt with.

I’ve literally never left a review for anything in my life.

Andrew G.

Rats!!! Since September 2024 I've been requesting the property manager do something about the rats issue. Caught this one minutes ago. Anyone want to deal with this Anybody?

Tylene T.

Trevor Matthews, property manager, is a wonderful representative of the Proline Management family. I've personally stayed with Proline Management because of Trevor. Due to unmitigated circumstances, my Mom and I are on our third move. Bizarre and uncomfortable, to say the least, but Trevor has been a star. He's made sure we are happy with our new rental unit and keeping everything up to great working order each time. And he never makes you feel like you're asking too much or inconveniencing him. He is always professional and personable. Friendly and accommodating to the best of his ability. We've been very happy with all of our rentals. All his buildings are kept clean and in great order. You can be proud to have company over knowing it's safe and secure for everyone. Thank you, Trevor, for your continued awesomeness!

Lina T.

I attempted to rent an apartment across from Beacon Hill Park. I first emailed the listing agent (KD); no response for days. I phoned the main office. They assured me that their agents respond within 48 hours. Nothing. Disappointing service to say the least. As a condo owner, I would not hire this company to manage my property.

Denise M.

Water outtages and busted pipes seem to be a main feature in one of their developments. Residents of this development were left without water for four days because of a pipe leak last December. Three months later residents are once again without water and are now approaching their third day.

My biggest issue is how Proline keeps sending memos stating that someone will be dropping by to check on the pipes and restore water but no one actually arrives that day. The sheer lack of integrity is mind blowing.

Neela S.

Proline has been our Property Management Team for 2.3 years now.

They have been great at finding us tenants and maintaining the house.

Annual Inspections have been timely and thorough.

Repairs and maintenance have been efficient and professional.

Repair and maintenance project expectations and budgets were clearly outlined.

Project outcomes were completed timely and efficiently.

Ann S. F.

Proline's ownership team is engaged and accessible, and their operational staff are knowledgable and supportive. Proline managed our residential rental properties for years and relieved us of the daily stresses. They found us high quality stable tenants and ensured our properties were well cared for.

Molly B.

They have been the property managers of my building for the 10 years I have owned a unit in it. They are incompetent at even the most basic tasks, with seemingly no record-keeping or scheduling system. They regularly don’t have required paperwork on file (such as Form Ks), communicate poorly (on items such as requiring keys to be picked up from their office), and have taken an inordinate amount of time for the most basic of tasks (3 months to update the enterphone). Most frustrating is the fact that they don’t log move-in requests and leave people in the lurch on an already stressful day. The value received for the money we pay them is simply not there.

EDIT: Proline has not even responded to my emails regarding the recent move-in incident, and the enterphone issue was 6 years ago so has nothing to do with a recently installed system. The below response from Proline on both items is either false or irrelevant.