DMS Property Management Ltd. - North York, Ontario

Zhina Jalali

I submitted a request asking to assign my unit (due to a severe cockroach infestation no less), and my request was ignored. After seven days, I submitted an N9 form, which was accepted.

Not only did DMS not refund partial rent for the rental period following the end of my notice (for which I had paid), they have hired an unethical collections company (with no LTB case against me) to go after me for an *extra* month of rent (without ever reaching out to me to explain I owed this).

They've ignored my emails to attempt to rectify this disgusting situation, and I've been left with few options other than to file a report for fraud.

If you're going through the same or similar circumstances, use my name to find my socials and contact me there. I'd be happy to share my experience as a witness.

Just absolutely disgusting human beings here!

Angela Olivares

Do NOT rent from ANY DMS property. The one I lived at is at 47 Spencer Avenue. They charge me $2300 monthly since October 2023. Absolutely ridiculous, especially since this building:
- Only has 1 elevator. Very very slow.
- My unit has ROACHES. Disgusting. I couldn’t use my dishwasher as they infested it. I find them in my whole kitchen, living room, etc. traumatizing.
- laundry machines are gross and barely functional. Always has pet hair, never clean.
- No garbage chutes, no compost. Have to carry all your garbage outside.
- They are offering free month’s rent and discounted rates for new tenants and when I inquired why I have to pay $2300 + the rental increase, they never responded.
- My unit was not fixed before move in- Superindendant says they will recaulk the tub and clean - they didn’t. It’s moldy and bathtub has a busted part that’s rusting. When I asked if they recaulked the tub before I moved in like promised, she just sent someone to put caulk over the old and took him 10 minutes. No cleaning or removal or even proper application done. As suspected, caulk wasn’t properly done, bathtub still moldy.
- Window screens are broken, flies were getting in during the summer and didn’t realize what was causing it til I inspected.
- floors are awful, really old, filled with scratches, dents, very unappealing.
- There will be unfortunate circumstances of shady characters getting into the building - this has happened twice and they stay in the staircase and leave a mess, it’s so gross. And if it happens on a weekend, you have to wait til Monday til gets cleaned. Disgusting.
- pet friendly building but added no pee signs just outside the building….what.

For this type of housing, they shouldn’t be charging any tenant this ridiculous amount. And instead of investing money in better security for their buildings and better renovations, they instead created new units that caused many many many water shutdowns for months, and also power outages, it was so inconvenient.

They also removed reviews from their properties so you can’t leave any negative comments. Already your first red flag. It’s because it will be filled with comments like mine.

Overall this company is unreliable and they give zero care about any tenant. All they want is money. Save yourself and rent somewhere else. Don't trust this company.

A.M.D

Warning - Do not use this management company!. Their customer service is horrible and no one takes responsibility or learns from mistakes. The training to employees must be minimal and the managers complain that they are overworked and underpaid. The result is a building that is falling apart. Look elsewhere for a company that will improve your property because DMS will only neglect it.

Mohammed Zaghloula

If I could give a 0 stars I would. I never usally write any form of reviews. Not to blame the company, but hiring people like Tina Patel who is a property administrator is bizarre to me. On the lease agreement I had requested parking which was granted and it said that I would be receiving underground parking, come to find out it was never underground. I took it like a man and accepted it, then I requested for the key fob to enter the outside parking lot, which till now has not been given to me. I’ve tried to communicate with her countless time and never once do I ever get a reply it’s silent from her end. All ways ignoring me and being disrespectful I hope someone for the team can reach out to me and help me with my situation because it’s straight up wrong.

Barbara Obeso Martinez

I had an appointment for 699 Niagara St in Welland. Very irresponsible. I booked an appointment for 12:30 PM on a Saturday June 15th. Drove ALL the way from St Catharines to Welland and was there 15 minutes early and nobody answered the phone line or the buzzer. A family who also had an appointment for 1:00 PM managed to give me the leasing number. If it was because of the fact that it was not during a weekday then why would they let their system book it?! Or why did nobody contact me to reschedule it for a weekday?! To my surprise they said that the email system is not working (I received appointment reminders from the DMS group and everything) and that I should have called!!! How am I supposed to know that?! Nobody reached out to me to let me know the email is not working. Verry irresponsible. Already leaving a bad first impression and it was only for a tour scheduling!!

Joe Celly

This company sucks. They treat tenants like garbage. I rented for a year Collegeview Commons (200 Old Carriage Drive, Kitchener) when DMS owned it and they gave me a headaches. Cockroaches always running in the kitchen, exterminator spraying that was ineffective, front office always being rude, lying when asked questions, giving notices to enter apartment and kicking people out to do work that made no difference (even when we paid rent on time) and refusing to cooperate with requests. DO NOT RENT FROM DMS.

Christina Bouttarath

Behold, the most useless company filled with incompetent and irresponsible people! We're all suffering from a cockroach infestation in our building and an extremely poorly maintained laundry facility (Aurora). I hope head office sees this after they send a meaningless automated response as usual.

Update: Don't bother emailing their reps because they wont reply.

Pete S

Worst company to deal with, they just ignore you to the point of posing legal action on them. When they do respond they tell you the only option they can provide is to move to another unit of the building or end the lease. They also use the landlord tenant board as a crutch because they know it will take months to have someone review your complaint. How about solve the issue and let your tenants enjoy the space they pay you for.