Baker Tilly GWD - Guelph, Ontario

chris M.

Our experience with the team at Baker Tilly in Elora has been nothing short of exceptional. Luc and Alessandro are true professionals, consistently exceeding our expectations in handling our corporate tax needs. They bring not only deep expertise but also a commitment to excellent customer service that sets them apart. Whether it’s answering questions promptly or providing insightful advice, they always go the extra mile. We’re grateful for their support and look forward to continuing our partnership. Highly recommend!

Jackie S.

Alessandro and his team are very knowledgeable and share their experience in a way we understand. They have walked us through setting up our corporation, on-boarding Quickbooks and responding to many questions in a timely manner. Our first to Corporate tax returns were so easy for us thanks to them. I would recommend Baker Tilly!!!!

Rob F.

Alessandro and the team at Baker Tilly have done a superior job working on our personal and business year end reports and filing. Always available for a call and support. Knowledgeable and very easy to talk with and providing excellent advice.

tom G.

I am a small business owner in Guelph. I have been with Baker Tilly for several years. Earlier this year I was notified by CRA that my business was the subject of an HST audit. I have never been audited before and when I reached out to Baker Tilly for assistance I was told Ted Smith was on leave and was directed to another staff member to handle the audit. While the audit was ongoing I received a notice that Baker Tilly would see the audit through but due to capacity issues they were no longer able or willing to service my family or my business for taxation matters as they had done in the past. I went to the office and spoke to Todd Campbell who explained that since Ted was off they were having capacity issues and could no longer service all of their clients and that my business and my family had been vetted from their client list. I did not dispute this as I do not know their business well however upon completion of the audit I received a bill for $4633.00 which is far more than I have ever been billed by Baker Tilly in the past. What a parting gift !!! I spoke to other Baker Tilly customers who have experienced audits who were not billed anywhere near this much for similar services. I called Todd Campbell earlier today and later received a call back from Damien Condon. He was unable to provide me with a reasonable answer as to why such a hefty bill for these services. In spite of my complaint he was not willing to adjust the bill or provide a time sheet justifying the cost.
I have never in my life complained about the services of any company as I too have a small business. I feel that I am a reasonable person and feel that such a large bill is punitive towards a client they no longer wish to service. I would not recommend the services of Baker Tilly to anyone and will be sharing my experience with several of my friends who still utilize their services!

Shawna C.

Ted Smith has been my accountant for almost 30 years. He has handled my personal taxes, my business taxes and several corporations. I can not imagine an accountant who is more attentive to my needs as a client and of more value. I have moved through 3 companies to stay with Ted. He has also referred me to additional accounting team members who he works together with on my behalf. I am grateful to have an accountant who pays such close attention to the breadth of my accounting needs and would follow him to stay with him as long as possible. He is a brilliant accountant, highly recommended.

UPDATED: Jan 9, 2023 PLEASE NOTE THE RESPONSE TO THIS REVIEW BY THE COMPANY FROM 11 MONTHS AGO STATING THEY ARE CONFIDENT THAT THE BREADTH AND DEPTH OF THEIR TEAM WILL PROVIDE ME WITH QUALITY SERVICE FOR YEARS TO COME. THE COMPANY "FIRED" ME AS A CLIENT THIS WEEK. All my accounts, personal and corporate. I am NOT AT ALL confident then that their team will provide me with quality service for years to come. There was no real explanation given only that a partner had left and they had to cut some accounts. When I asked what criterion was used, I was told they didn't need to disclose that. I was a good client. BEWARE of BAKER TILLY GUELPH they will not 'provide you with quality service from a team for years to come' and may "dump" you quite suddenly with no reason given and no support to find another accountant or next steps. Please note this review has been altered from a former 5 star review to a 1 star review.

Donie F.

Alessandro Setola and his team were a please to work with , would highly recommend .

Dianne C.

Ted Smith of Baker Tilly has been our accountant for over 30 years. During that period, he not only takes care of our personal taxes, but has handled 5 businesses (helping with starting, selling, closing, tax benefits of holding several companies, etc.). Ted and his staff have always been very professional, accessible and approachable. 20 years ago we moved away from Guelph, but Ted is still our accountant for all of the above reasons. I highly recommend this firm.

Seen 4.

I used this company to help me with some US personal income tax filling. Nothing complicated but oh boy did they make it complicated. How could one persons personal income taxes be that complicated when this is one of the things they claim to do. Not only was this just challenging dealing with them, they tried to bill me three times what their quote was. Reason: Your taxes were complex to do. We finally settled on a number which cost them a customer.