Nexicom Inc. - Millbrook, Ontario

Desirae Quinlan

Have had countless issues with this internet provider including; problems with the SmartHub app not charging my credit card automatically when it was set up to autopay and incurring late fees that the employees “couldn’t” reverse even though the issues were happening on their end.

Another issue I had was that they renewed my student contract for a second year without actually telling me it was a renewal of a contract, I thought I was paying month to month after the contract ran up until I called to cancel it and I still had a month left on the contract, which I admitted as my mistake with not reading the fine print and paid for as I was going to let the contract run its course and then cancel as it was almost over. I called and talked to someone who was very nice and seemed like he felt bad that he had no control over the constant mistakes that Nexicom was making, their backwards practices, sneaky contracts and “fees”. He said everything was good and it will be cancelled the following month and I believed that everything was fine and would go smoothly since I had done my part. That was also my mistake believing they are competent enough to have a functioning system to work from and write a simple note on a file. I had already had enough of them and switched to Rogers 5G home internet for the constant bad service and unwillingness to fix their mistakes in the past. Instead of actually cancelling my service as they said they would, they charged me for another month through the app with no explanation and now I have to wait a few days to call them because it’s impossible to get a hold of them because their hours are terrible and they have no after hours or weekend service. I have already went with another service provider so because of their lack of ability to communicate and terrible service I will now be paying for two internet providers for the month. Silly me for thinking confirming cancellation of service for this month with an agent on the phone would actually work as it would with any other semi-functional company. Now I just have to hope they haven’t renewed the contract without telling me and that they actually own up to their mistakes and cancel my service without any trouble or extra fees but that’s doubtful considering their past behaviour.

Their bad hours are especially annoying when their Internet goes out in the middle of the night (which it has before) and there is no way to contact anyone to fix the problem. I’m glad to finally be done with them but it seems like they’re trying to string me along for as long as possible before letting me leave.

If you want an internet company that provides sub par service and takes as much money as possible from you with hidden “fees” and sneaky contracts then go with Nexicom.

Tyler Mclaughlan

Horrible. Service is unreliable, connection constantly drops. Equipment can only handle moderate use. Speeds are a fraction of what they claim. Hardwired, one tech got half of the speed I was supposed to. Replaced the equipment and the internet was fantastic, for two weeks. Technical support and supervisors have done nothing to help, only blamed me for the issues. Never switched providers so fast.

Mike Moraites

Have been using nexicom for a very long time for summer internet. The service is great but price not so much. $90 a month and part of that is the home phone they make you get. The good side is you can completely close your account and reopen it in the spring.

Cheryl Chadwick

I have been a customer of Nexicom Fibre TV and internet services for over 5 years. The customer service is above standard, returning calls and always cheerful and happy to help attitude. I have never had an issue with the service and its fast and reliable for all my needs!

Taylor Froggatt

We've had Nexicom for over 20 years now for our Phone, Internet and Television services, since we were upgraded to fibre the service has been amazing. Customer service and the technician's are always very helpful and supportive!!

Chyna Robertson

At first Nexicom seems extremely keen on helping customers due to its close-knit community values and apparent fast customer service. As a student, the cost-savings of student plans were anything but that.

After having been a customer for 3 years, the internet was slow and the confirmation of contracts regarding student pricing was vague, almost felt like a money grab rather than providing a service that was supposed to help the student community. I was left with a "shoulder-shrug" of an answer.

The one-star pertains to the friendly interactions of the customer service representatives. However, the quality of my inquires being answered on paper such as billing discrepancies and student related questions were below par.

Depending on the provider, I would suggest being forward about contract specifics prior to signing. Despite other internet bundles being more expensive, the level of service, quality of internet and their experience is worth paying a higher premium.

N A Rosario

My rating is for the internet service which needs more improvements!
Also I'm really upset paying for a phone line I DON'T USE!
Nexicom this isn't right!
SHAME

Dean Coleta

What company in today’s world forces you to have a land line I assume at some point other providers will be allowed in the area. And when this happens, this service company will fade into obscurity