Alberta Mortgage Professionals - Edmonton, Alberta

Gina K.

Marc is professional, resourceful and easy to work with. He patiently listened to our needs and no matter how complicated our concerns and questions were, he was able to guide and provide us with the best options in the market allowing us to make informed decisions that catered to our needs. He helped us secure an offer and finalize it whilst keeping us well-informed every step of the way. We can’t recommend Marc enough!

Christine H. (.

Marc was great. He helped us navigate through the purchase of our home and was always happy to help. We appreciated his kindness and knowledge through the process. We also appreciated his timely responses to our phone calls/emails and his willingness to explain things to us.

heather B.

This was a private sale between myself and a family member. I never told Marc that there was a gift of equity - he assumed…. This complicated things. He then went to make changes such as changing the purchase price which I had already wrote up a purchase agreement at the lawyer that would have had to be amended. Etc. just a headache all stemming from an assumption. It was an option I didn’t know existed, so I wanted to explore that. While I appreciate knowing this was an option, the way it came about was due to someone assuming and not listening. The snowball started to form..

When it came to the commitment letter, I received it in the morning, and it wasn’t communicated until later that day that it needed to be signed the SAME DAY. When I asked for it to be sent electronically around 4pm, he sent it to me at 11:00pm. Not much good to a sleeping person.

He also told me I had to have my auto generated letter of employment signed. I have had 2 mortgages in the past, and never had heard of this. It took days to get that resolved so my application just sat there. Turned out, it didn’t require a signature - still not sure where that idea came from.

I asked for a 30 year amortization and got 25 years on the commitment letter. Also, there was the wrong postal code on the letter (might be the lenders fault) - that is what I was told. Marc never communicated that the amortization was different from what we had discussed. Naturally, the payment options presented were higher than what we had talked about. Again, I had to bring it up, he didn’t not open that discussion. Not great attention to detail in my opinion and lots of me having to dig for answers.

With all of this, I ended up calling the lender myself as I just wanted to seek a bit more information. Shortly after, I got a phone call from Marc. He was VERY upset. This is MY mortgage at the end of the day. If a client asking someone else a question about THEIR OWN application upsets someone that much, it’s a big red flag. Was one of many. He proceed to ask me “do you wanna go ahead and do the job?” Unprofessional to say the least. He told me I “created problems” by speaking to the lender. I felt very attacked.

To sum it up, the experience was unpleasant towards the end. I should have terminated the working relationship before I did, as there were quite a few flags from the start. That is coming from someone who has been through this process numerous times before with no issues.

I would say Marc Crossman lives up to his last name. I would not recommend.

Mark B.

Marc was quick, professional and easy to work with and got us a great rate on our mortgage! Would definitely recommend to others

Shadae B.

Thank you Marc me and my husband really appreciate your support, commitment and consistency throughout our mortgage approval we greatly appreciate your help and support through it all🙂

Emily A.

Marc Crossman is an exceptional mortgage broker! Quick, accommodating, and incredibly knowledgeable, he worked tirelessly to secure the best deal for me. I highly recommend Marc to anyone in need of mortgage services – I'll definitely be referring my family, friends and clients to him!

Mohammad Z.

I had the pleasure of working with Marc Crossman, an exceptional mortgage broker who has consistently provided outstanding service and unwavering support. It has been ten years since our first mortgage transaction with him, and I am continually impressed by his dedication to offering valuable advice, even when there is no immediate financial gain involved. Marc's expertise and willingness to assist have made him a standout in the industry. Whether it's explaining complex financial concepts or providing guidance, he consistently goes above and beyond. I highly recommend Marc to anyone in need of a mortgage broker who truly cares about their clients' well-being and is always ready to provide assistance.

Judy D.

This was the second mortgage that Marc Crossman and his team did for me. And it was a challenging one. With a quick closing date, challenges with the lender, private bridge financing, porting, office closures for holidays, self employed and traditional income mortgage, among other challenges, Marc and his team were able to handle it all. Whatever the challenges, Marc was able to find a solution. Thanks Marc and your team for another great experience. See you in two years for my renewal!