Allstate Insurance: St. Albert Agency - St. Albert, Alberta

Claire C.

Would give this negative stars if I could. They've been happy to take my money for years now, but I filed a claim for the first time. Someone else backed into me and was very gracious, gave me their insurance info. I filed the claim in early Nov 2024. It's mid Feb 2025 and I have NOT received a call from the adjuster. I have his number and I've left countless messages. I've called claims dept and after hours on hold I am told that I will receive a call back in 1-2 business days. NO call back. Ever. This is outrageous treatment. Save yourself the frustration and chose a different insurance agency.

HENOK E.

Worst customer service my car was stolen on October 12 and I reported to claim department and I told my insurance too the claim department told me someone will contact me in two business days and they never called. I tried to contact them for 1 month and 2 weeks. They always give me the same answer they’re gonna say somebody will call me in two business days. Also they keep charging me every month 540 and I’ve been using Taxi for transportation for a months and two weeks still no help from them. At least Stop charging me so I can use my money.

Michele C.

Emily and Jennifer always have the best rates and are so helpful with finding the best solutions! They even worked over last weekend to get our policy in place! Thank you 🙂

Summer L.

Wish I could rate this zero. I have been trying to contact ANYONE at Allstate for over a month now and no one has gotten back to me. I’ve tried using the Allstate app and none of my requests are saving/going through. I can only imagine what it would be like for customers who have been in collisions; I just have a simple policy revision to make. They’re happily pulling money from my account every month, but I have yet to be contacted after various calls and emails. I even tried to contact agents that I dealt with last year, and they have all moved on from Allstate. I can see why.

LV F.

Having recently bundled our car and house insurance through AllState Insurance Company of Canada, I can't help but commend the exceptional service provided by Cayla Hiscock. The entire process was seamless, thanks to Cayla's expertise and genuine care for our needs. I highly recommend her services for anyone looking for comprehensive coverage at competitive rates. Thank you, Cayla, for such a stress-free experience!

-The Sanchez Family❤️

Cheryl F.

I had a bad experience with Allstate but I realize it is not the Saint Albert Branch. I am removed my original post here and applying it to the proper branch- the Edmonton North-Namao Agency on 97th Street.

However, the problem with that branch might not be branch specific because my sales lady has been trying to help me get answers but she cannot even get the answers for me, from her own company! I cannot get anyone on the phone- I wait for over a half hour no one ever picks up. No one has called me, and no one has emailed me back- even when use the main phone lines or fill a form out online.

Allstate raised my insurance with no reason by almost $30 a month, and they didn't send me my renewal documents until almost a month after the term renewed- so I was unaware of the price change and now I am locked in for a year. I have been trying to get answers from them since late February. Despite multiple attempts, I have received no answers from Allstate. As I said, even my sales person has tried to get me answers but no one internally is responding to her either. Allstate is a TERRIBLE company. I am looking for a new insurance company.

Meg A.

The best auto insurance I have ever dealt with. Sameer is your guy! He provided excellent service, insight and overall improved our auto insurance experience and policy to a level we couldn't have imagined possible. Knowledgeable and he identified what was best for us, partnered with quick and efficient service. And to top it off, he was extremely pleasant and comfortable to talk with. Especially if you don't know or have limited knowledge about insurance. We reached out to him as a referral from an acquaintance and he did not disappoint. He went above and beyond for us and for that, I don't think we will ever change our auto insurance again. We're only waiting to transfer the rest of our insurance over to All State. Thank you again, Sameer, for your guidance. You truly helped us as a family.

Wilson P.

Emily is very responsive and willing to assist you in any way she can do about your insurance. I am very lucky to be their client.