Baker Tilly Trillium LLP London Office - London, Ontario

Dave S.

I'm an incorporated physician. I engaged this firm for tax planning, believing a particular strategy was the best choice for my situation. I explained my circumstances in detail. The CPA kept silent. He answered my questions with very brief answers. Later, after increasing my own tax knowledge, I understood that this boutique tax manoeuvre was a big mistake for my long-term goals. The choice I made generated substantial fees for the firm. In my opinion, they should have explained alternatives and potential outcomes. As CPAs, they should have walked me through the trade-offs and not just act as a transaction processor. I hope the firm improves in these areas to better serve future clients.

Dori

EPR Trillium Chartered Professional Accountants offer all the services that any company would need to run a business without having to sources different places for advice. As the administrative person with my company for more than 10 years, I am happy to say that working with EPR Trillium has been the greatest experience from day one. Previously, my company dealt with one of the major accounting firms in London and decided to make a change because the costs were constantly increasing and the services were not. Since changing to EPR, my experience with them has been nothing but professional and efficient. Whenever I have a question, I receive an immediate response and they consistently meet very tight deadlines for issuing quarterly statements. My company is very satisfied with the service we receive from this company. Thanks to the many staff members that we communicate with.
Doris Hall, Administration Manager
Sumagen Canada Inc.

Caitlyn P.

We have been getting them to do our taxes for years. I have been audited multiple times in the last couple years, but whatever - we pay them extra to handle these situations. I got audited for the 2020 tax year because BT put my rent as property taxes (THEIR ERROR). We contacted them to deal with the situation, as we PAY them to deal with it, and it was THEIR NEGLIGENCE that resulted in the audit. They dealt with it, and it's resolved but we got a bill for $100 haha okay. Never dealing with this scam of an accounting firm again.

Bath F. L.

We have been working with Sleegers, Kirkwood-Pearce, now ERP Trillium LLP for the last 15+ years for their bookeeping, corporate tax, payroll and various business related services. ERP has been a pleasure to work with, consistently providing honest, reliable, and accurate information all in efficient, confidential, and professional manners.

We heavily rely on ERP for their vast array of knowledge, all while adapting to our changing business requirements. We would recommend EPR for their professional services, it is a pleasure to work with their entire team!

ja K.

EPR Trillium LLP London Office recently did a wonderful job working with me to complete both of my 2016 Canadian and US tax returns. Their knowledgeable staff has the expertise to handle all your tax needs.

Carolyn A.

I'm completely appalled. My bookkeeping requirements should only take 3 hours a month, they inflated this to 10 hours. After being with them for one year they increased my monthly quote by 75%, which there was no way I'd be paying. I got my paperwork back (hoping it's all here) and my new bookkeeper informs me that entries weren't even done correctly. My business works with foreign currencies and these need to be accounted for properly. Apparently they couldn't handle that even though they'd be provided be a bank deposit slip noting the exchange rates and how they worked. I was assured numerous times that bank reconciliations were done every month but it's obvious they were as starting balances are out of balance.

On top of this, the paperwork I have is all messed up and not filed properly.

I also paid monthly toward a corporation return and even though they will not be filing my return, they are refusing to reimburse me for this.

Noor A.

I wouldn’t recommend at all. Simple questions can’t be answered, or you are passed on to a student who has no experience or customer service knowledge.

Sandra O.

We here at Stevenson Insulation Inc. have been with Trillium LLP ( former Sleegers, Kirkwood , Pierce) for going on eleven years and have always found Sandy,Keith,Liz & Caitlin in fact all there staff just to name a few to be most helpful in both personal affairs as well as in business dealings.They are always friendly and willing to help with even the smallest of issues should they be required , they have for us gone above and beyond what was needed to accommodate us on short notice and done an incredible job...Thanks guys for everything couldn't have done in without you ..

Sandra Oakes Office Manager
Stevenson Insulation Inc.
Kitchener,Ontario