Brick Properties Inc. - Welland, Ontario

Danielle O'Sullivan

Rented off Brick Properties for 1 year and four months at two separate properties. At the first unit Brick was a great hands off management company when things were running smoothly. 4 months into my second rental agreement at a separate property I had to break my lease due to harassment from other tenants in the building. Despite having a police report and being jumped by the neighbours in front of my one year old son Brick did nothing to ensure my safety. We mutually agreed to end tenancy due to constant harassment and property damage from the same neighbours they neglected to address. I was more than happy to help Brick advertise the property and obtain a new tenant. They were slow to post and show the unit and requested I show the unit when they were unavailable. The only bright spot in this entire company was Catrina who was the only one providing me regular updates on potential renters. After finding a tenant they gave me 4 days notice the unit was rented and tried to rush me out. Then tried to hold my last month’s rent and charge me ridiculous fees. The office held the money an entire week before I contacted the Landlord Tenant Board. I received my payment (in full) the same day I threatened action through the LTB, ironic. Please familiarize yourself with RHEU and LTB to know your rights when renting with Brick as they will try to bully and scam you out of any money they can.

Derick Gauthier

Complain about issues for months, even years to these people and they do absolutely nothing. Besides, tell you that they're goingto subcontract. The workout to somebody else who doesn't have a qualification are certification to do the job as well as if you don't do most of the maintenance yourself. Nothing actually will get done. You have to go to the landlord-tenant board in order to get any form of Work done and even then, it takes years to get done honestly.One of the worst companies i've ever rented from definition of take your money and leave you high and dry. DON'T EVER RENT OFF THEM!! Biggest group of scammers the cities ever seen

Cialyn Carson

If I could give Brick Properties 0 stars I would. I had ongoing issues in our unit for over 8 months that were continuously left unresolved and caused me to have severe health complications. Despite this, Brick gave us a hard time when we gave notice that we would be moving and I had to get the Landlord and Tenant Board involved. Once moved, I had to ask on several occasions over a month later for my key deposit back. I also received a threatening email over 2 months after moving out that I had to pay an outstanding hydro bill before it was sent to collections (which was in the owner's name as I removed my name from the hydro effective the day after our tenancy ended).
They pride themselves on having a 24/7 online forum, but all it really does is make it easier for them to ignore your complaints and remove any ability of your own to call or contact them directly.
Seems that all properties managed by Brick Properties are a revolving door and they're desperate (as I was told by the rental agent) to fill units, so they accept just about anyone, despite them making bad neighbours for those already living in the units. Avoid at all costs!!

Brett Carrey

AVOID Brick if you can - Please read below

Overall, Catrina is the only bright spot at this company, she was very helpful in acquiring the unit and was always very friendly. Brick is also very hands off when things are going well which is nice, was easy to go months without having to communicate with them, but are also hands off when MAJOR problems happen.

I rented a basement unit from Brick in April 2022, last minute they told me the unit was not ready due to new egress window and sprinkler/furnace system (luckily the upstairs unit was vacant) and was able to be lived in for 2 months. Hassle to move everything multiple times, but I remained optimistic/patient.

June 2022 comes around and the unit is still not done, and the new tenants are moving into the upstairs so the entire house cannot be lived in. Luckily, I had family close by to stay with, but I'm sure not everyone is that fortunate. Didn't move back in until mid-June and had to reach out and ask by myself for rent discount, etc. Come back mid-June to find out that the company Brick had hired to do the jobs had started a fire in the basement resulting in scorched walls, melted blinds, etc. Accidents happen, but I'm sure they were looking to save $ and hire a company that isn't exactly the best. (Those blinds did not get replaced for my whole 2 year tenancy)

Fast forward to September 2022, turns out the company hired to do these jobs did an awful job and some water pipes were not correctly sealed, resulting in major flooding. We notified Brick IMMEDIATELY about flooding in our basement unit. Multiple requests to fix flooding went unnoticed for SIX MONTHS. The flooding got so bad that when Brick finally got around to it, they
had to replace our floors and wall trim because of mould (major inconvenience as I work from home) This could've been avoidable if actioned right away. Brick does not let you communicate by phone/email, you have to use their online rental portal website which makes it very easy for them to shrug off service requests, etc.

I have now moved out as of March 1 and am going on day 7 without getting my key deposit back so far.

Remon Nour

Have been using them to manage my properties for the past 4 years. Definitely one of the best property management companies out there. They always respond to tenants in a timely manner, providing myself (the owner) zero headaches. Their fees are very fair, considering the excellent service they provide. If there are any repairs required, it is done in a timely manner, and units also get rented in a timely manner. I have had absolutely no issues with them in the last 4 years, and I would recommend them to anyone looking for someone to manage their properties in the Niagara region.

brandon barr

Dealing with these people is one of the worst experiences you'll have in some time, it should be illegal to allows these type of companies (especially brick properties) to be property managers for any tenants, they just want to be paid and do as little as possible.

You can't even reach them by phone you have to use their brilliant idea of a portal system to communicate with anyone and than you'd be so lucky to get a reply within 7 buisness days.

If there's a leaky pipe don't worry it'll be fixed within 6-12 months! ?

What a complete sham.

Hunter Saggar

I cannot say enough good about Brick Properties. They are amazing professionals who turned around my properties no wonder my friend, a local realtor recommended Eli and team. They have been fantastic, very responsive and on top of things. I like the fact they can provide sound advice in sticky situations and will keep your interests in mind but serve the rental clientele too. You will be extremely satisfied!!

Peter Lavell

Brick Properties has and continues to be a great business experience for my wife and I. They are honest and direct with the landlord and the tenants, creating an atmosphere of trust and good will. They lead and stay on top of the needs of the people and buildings, but always keep you "in the loop" and consult when necessary. We highly recommend this company. They are truly 5 star!