Tori Costello
1/5
Cogency may be the worst registered agent ever. They CONTINUALLY fail to file annual reports for charities, I asked them to register us in two states so we could begin to solicit within those states and they inferred we had to register as corporations as well as charitable organizations - when in fact we only needed to be registered as a charity within the state. As of March 2022, I am still receiving failure to file annual reports from 2019 & 2020 which we of course had already paid Cogency to file.
Furthermore, they are very evasive in their communication. I repeatedly reached out to our account representative for weeks asking if they would handle a late annual filing notice we received (that we had already paid for) and the representative would not respond after multiple emails. I had to carbon copy Cogency's CEO to get the account representative to respond to the email.
Their billing is also extremely unusual. After I ended our relationship with the organization, they offered me 50% of a refund on a filing fee for one of the states they failed to register us in for two years that I had paid. However, they re-created the invoice and applied the credit to the invoice so it's not like our nonprofit actually received the refund.
Overall, I just don't feel like Cogency is a good business to work with. They will bill you for a service and continually not complete the task billed for.
