Co-operators - James Dempsey - Ajax, Ontario

Farzad S.

Had the pleasure of meeting with James. Prior to our meet I had zero idea of what I would need. James was thorough and able to make what I thought would be a cumbersome process, simple to understand. He efficiently dialed in my needs and did not try to oversell me. I'm extremely happy I made James as my choice as I left the meeting highly educated and comfortable. Thanks once again James, I've already recommended you.

Gale D.

I met James at one of my networking event and I knew he was the right fit for my financial needs. He listened and was able to educate me in regards to RSPS and TFSA and gave me the right advice. I am very happy with his service and would recommend him to anyone who is trying to secure a better financial future. He is also a great guest speaker and I had him at my event during the winter. He came prepared and the group loved him.

Garth P.

Great experience working with James in handling my family insurance needs. Was Very helpful in guiding us through the process . He is very knowledgeable and it was evident that my family interest was most important to him. I would highly recommend him .

Jessica T.

I had a great experience with cooperators, I was shopping around for new car insurance and dealt with Valarie, who was awesome at communicating and was able to switch my car insurance in no time at all. Valarie mentioned they do life insurance and to speak with James, who was friendly and knowledgeable. Overall great experience!

Peter M.

Great experience dealing w/ James. Very knowledgable and trustworthy. Would highly recommend for anyone to work w/.

Robert A.

Highly recommend James. He helped me out and is very knowledgeable with his stuff!!

Leon W.

The agent was friendly and knowledgeable, He gave us different options, totally satisfied with the service

Turnedaway P. A.

Extremely Disappointing Experience with Home Insurance Claim

As a longtime customer, it's with great disappointment that I share my recent ordeal with this insurance company regarding a home insurance claim (Claim #: 1465549). This experience has exposed serious shortcomings in their claim processing, customer service, and transparency.

The ordeal began with a distressing discovery of extensive water damage in my home due to a plumbing leak. Despite the urgency, the company's response was frustratingly slow and inadequate. The contractor they dispatched, CRCSDKI, conducted a brief inspection but failed to find any ongoing leakage. This key observation was later overlooked in their claim assessment.

My claim was denied on the grounds of "Continuous or Repeated Leakage," a conclusion that blatantly contradicted the findings of both CRCSDKI and Laine's Plumbing, the latter being recommended by the insurance company itself. The initial plumber from Laine's, who was later described by the company as "less experienced," performed extensive inspections but found no leak. His actions, I believe, contributed to the problem rather than solving it.

The most distressing part of this experience was the withholding of crucial information. CRCSDKI's report classified the water damage as Category 3, indicating a severe health risk, but this vital information was not shared with me for an astounding 19 days. Requests for reports and information were met with delays, evasion, and at times, outright obstruction.

As a policyholder, I expected a certain level of professionalism and efficiency. However, the lack of transparency, poor communication, and apparent disregard for the well-being of customers have been eye-opening. The insurance company's approach to handling this claim raises serious questions about their ethical practices and commitment to customer service.

I am left with no choice but to question the integrity of the company. Their handling of my case not only caused me and my family undue stress but also potentially exposed us to health risks due to delayed and mismanaged responses. The experience has been nothing short of a nightmare.

To anyone considering this company for their insurance needs, I urge caution. The lack of support, transparency, and accountability I've experienced is something no customer should have to endure.