Kelly Soup Phone
1/5
I am a tenant. This company hires fresh grads or university students who need to go back to school after the summer, so between transitioning, every piece of info is misplaced. Not to mention, students wouldn't have experience in property management, so good luck.
The owner seemed a A+ person. And yet the budget allows her to hire people at minimum wage. I don't even know how many folks have been switching in and out in the last year. This company management is a total disaster.
They hire people who have no knowledge and background in real estate, property management, and home maintenance, expect them to learn bits by bits along the way, which is fair but the communications and non sense coming out of their employees would only bring troubles.
The owner of this property management is actually a very decent woman. I have met her once. She is good but everything else falls apart thereafter. She's not the one doing the work. She's a real estate agent busy making big money and travels to conventions. Their employees harass good tenants who pay their rents, keep up the place in very decent conditions, and demand for a shinny rangehood.
I received an email upon inspections, telling me to clean the greasy rangehood. Please see photos attached. It's not shinny like a mirror but what do they expect? I bet mine is 90% cleaner than the overall population. Show me yours.
They do everything they do to justify their existence to the owner, making things up so they have something to do, in the expense of the owners.
They convinced me to get something fixed, a fridge that knocks, hired a person up here, the contractor didn't hear a sound and he left right away. Ends up the fridge doesn't need no fixing. I am not sure how the landlord pays them. But if you're a landlord planning on hiring them, know that they're gonna bring stuff out of nowhere necessary, so they can hire their contractors up, and get you pay for their time, and end up getting absolutely nothing done at the place.
My landlord also complained to me that they did things without getting his permission. I didn't ask on.
This management tried to convince me (again, I'm a tenant), that a cabinet knob has fallen out needs fixing. As a tenant, I expressed that it's no need because it doesn't bother me. It already looked like that when I came in. It's a minor thing. As they came in, they tell me the littlest things possible should need fixing, like the door handles, in the expense of my landlord of course.
As a tenant, if it bothers me enough, I would have tightened the door handle screws myself.
So the inspector (who's also very YOUNG) that they brought up for the CONDO unit I was living in for years (I lived there for yrs before my landlord decides to hire somebody) simply took a tour and explained to their new employee how pipelines work in the condo, explained to her about something at the door, etc., which for people who have a little more basic knowledge about condo air circulation should have known. It seemed more like a learning lesson for their employee. So ends up finding absolutely nothing, so they tell me to clean the rangehood. Big deal. Again, when there's nothing to report, they must report something to look good on themselves.
KEY POINT:
Their level of knowledge and communication skills JEOPARDIZE the good relationship between me and my landlord. If you're a landlord, you don't want incompetent people to jeopardize your relationship with your tenants.
Living here was so much better prior to their existence. They harass tenants by emails sending out junks. The property management employee doesn't seem to know many of which items they bring up are actually responsibilities of the condo Corp and the landlord.
As a tenant, numerous times have been bothered by their spams (asking for investors -- don't even know what they're promoting), and harassed by their poor management with the lack of knowledge, and inexperienced, I humbly advice landlords to not consider this company. Good luck, landlords.
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