Emerald Management & Realty Ltd - Calgary, Alberta

Murray C.

ZERO STARS!!! If you are a landlord DO NOT use Emerald Management. I used Emerald for 7 years and had 2 renters the last one for 6 years. Sold my condo recently and Emerald didn't have to do anything for 7 years just collect their fees off the rent. The apartment was left in total filthy mess by the renter totally unacceptable and damaged the closet door broken, bathroom sink had a 7 inch crack, dents in the fridge, roller blind broken, mold in the washing machine, ceramic cook top ruined all totally unacceptable. Emerald did nothing they actually signed off on the move out report "checking" off that everything was "good" no damage deposit hold back required. I was able to see the apartment 5 days ( I was out of province on the move out date ) after the renter moved out and was shocked! I took about 20 pictures of the mess and damage and sent them to Emerald and set up a meeting. At the meeting the Emerald Rep said is was all just normal "wear and tear" not "damage" so not holding back any funds from the deposit ... REALLY! I question the Emerald Rep about the filthy condition the renter left and said they would see what the renter could do. I wanted to send a professional cleaner in but Emerald wanted to have the renter clean it. Emerald arranges for the renter to clean it okay and I have to meet the renter and let him in. I get there and he texts me what cleaning needs to be done and really why is he texting me! So I send him all the pictures and he texts me back he can't do all that cleaning saying he guesses his cleaner weren't very good ... no kidding. Then he proposes Emerald hold back $200 for cleaning ... what why do I have to negotiate with the renter this is Emerald job!!!! I say no and that I well deal with Emerald. I contact Emerald that $200 is unacceptable professional cleaning could be much more I want to send an invoice to Emerald for full compensation. Get this now the Emerald Rep sides with the tenant saying that I should just accept a $200 hold back. Really!!! I'm on the hook to pay for professional cleaning ( which ended up costing close to $300 and have to eat the cost of a cracked sink, broken closet doors and all the damage). What a farce Emerald will not stand up for the Land Lord will side with the renter. DO NOT USE EMERALD!!!!

Brian H.

I put in a maintenance request for a bathroom fan that had failed. When Peter the electrician showed up he recognized a couple other issues on the property and offered to tend to them. Now, I’ve got a proper upstairs/downstairs doorbell! No more family members asking if I’m ever going to do something about it. All the smoke detectors in both units got tested and fresh batteries. And the bathroom fan is blissfully quiet. Peter called ahead the day after I submitted a request and was at my home the following afternoon. He got everything taken care of in a single visit - including a trip for replacement parts and equipment. Simply the best service experience in my 4 years as a tenant.

Ikram M.

Emerald is a great property management company! My husband and I have been renting a unit that is managed through Emerald since May 2023 and have zero complaints! Wendy is our go-to person if we need anything fixed and has never let us down! The unit that we rent is well maintained, and there are annual inspections to comply with the RTA.

Moving across Canada was tough but Emerald made the process easy so we couldn't have asked for a better property manager!

If we ever have to move (hopefully not anytime soon!), we will definitely look into moving to another unit managed by Emerald as we have full confidence in them.

Anna J.

Emerald Property Management has made our rental experience exceptional. Their maintenance team respond to requests immediately and along with being friendly and caring our property manager Shak has always went above and beyond and followed up to ensure we were taken care of. Can't recommend them enough.

Barbette C.

Derek the Plumber with Emerald Management has been great. Have dealt with him a few times and he never lets me down. He has a very positive attitude about his work and is determined to solve the issue. Other plumbers can learn from his awesome attitude and expertise!

Chris M.

Nya , schedule was very adaptable to mine, she intuitively , moved us along each step of the way at exactly the right time. We were under a bit of time crunch , but she made it work. The walk through was quick and seem less process. Not everything was perfect that is where the team at Emerald excelled. The expert team of trades people handled all the fixes in 2 days. The was an all around great experience, when moving can be such a hassle.Chris M in Calgary. We love our new place.

YAO A.

The plomber of Emerald did a wonderfull job in the house. When we called the customer service, immediatly, they sent us the plomber. Now all things are OK regarding heat water. Many Thanks for the Quick and excellent job

Michael N.

Do not use this company, and do not trust them. I am the Board President of my Corporation. I would never ever recommend anyone use their services, to any capacity. We USED to use Emerald. They are not here to help you. We have since moved to a different property management company and are much happier.