Expert Auto Service - Swift Current, Saskatchewan

CJ S.

I was traveling across the country when my truck began leaking oil from a turbo oil return line. The shop correctly diagnosed the issue, but what followed was nothing short of predatory. The actual repair time was no more than 45 minutes to an hour, yet I was charged for three full hours of labor. My truck sat on their hoist from about 1 p.m. to 6 p.m., but it’s clear it was not being actively worked on for most of that time.

The bill came to $392 for three hours of labor, a top-up of oil, and a short piece of rubber tubing—sourced, unbelievably, from “some random guy.” When I questioned the charges, the explanation I was given was that I was essentially paying the technician’s “afternoon wages.” Supposedly, that amounted to $110/hour. In what world does that make sense?

This wasn’t a case of a busy shop squeezing me in—I was there all afternoon, and the shop was anything but busy. This was a clear attempt to take advantage of someone traveling through who they knew wouldn’t be a repeat customer. Even the secretary, after consulting with the owner, seemed uncomfortable with the charges, which says it all.

Just because your shop is slow does not give you the right to overcharge customers to cover payroll. This is a textbook example of a money-hungry owner pushing his overhead onto stranded travelers who have no choice but to pay. It’s dishonest, exploitative, and absolutely unacceptable

Colby S.

One of the best in town, one of those places you dont have to question they're work. Or there ability to get it done on time. Highly recommended

Garrett G.

Easily one of the worst experiences with a "mechanic" I've ever had.

Took car in for wheel alignment at 1030 am on a Monday. Was quoted $125. After the shop had the car for 3-4 hours. (Alignments shouldn't take that long) I had to call and ask.

I was told the mechanic broke a bolt and it needed to be replaced. They would be able to get said bolt by end of day or the following morning for a rough cost of 50 dollars per bolt. They ordered an extra for redundancy.

Car is left overnight. Call at 1030 am the following morning to find out parts are in but the tech is working on other vehicles and they should get back to mine in no time.

Call them again at 4pm. Car is now being worked on by tech, we should have it back to you by end of day.

5pm they call me to tell me they are struggling with the bolt still. It will be ready in the morning.

1030 am on the THIRD day, recieve call from shop to tell me car is ready for pick up. The final bill is 1050 dollars including the extra bolt they ordered.

According to the shop owner it took his tech 12 hours + 3 of his own to remove a bolt. They only billed for 6 because that "would be fair"

It took two grown men almost 2 entire working days to remove a bolt. Let that sink in.

They acted like they were doing me a favor because the only other option is to purchase a discontinued control arm (this is correct) that would have cost just a shade more than what they charged to remove a bolt.

Book time for a control arm change out on my particular vehicle is 2-3 hours. So say 4 hours of labor and the BRAND NEW control arm would be around $1500.

When bringing up the displeasure with the bill and want to speak to the owner/manager, they conveniently hid in the back and made their receptionist deal with us instead.

The best part is, out of 4 wheels they only balanced 3! The car now needs to go to a different shop to have the work completed!

After attempting to speak with the manager they said pay the bill or we keep the car.

We paid the bill and they brought the car out.

It was still on the lift even though they said it was ready for pick up and then when asked if they test drove the vehicle they claimed "we ran out of time because you came and picked it up"

Tldr;

Dropped car off for wheel alignment, quoted 125 dollars, mechanic takes 3 days to get the job done and then bills for 10x the quoted price while not actually completing the job.

Absolutely spectacular service.

Sarah B.

Excellent service, we were in town for a surgery and I had my alternator die. They were able to get us in and back on the road, saving the day. Thank you guys so much.

Megan C.

I have nothing but amazing things to say about my experience with Expert Auto - from the receptionists to the mechanic named Darcy (not sure of the spelling), I felt like I could trust them and they had my best interest at heart.

My car broke down on a Saturday at 5 pm on a road trip from Winnipeg to Calgary. A few people recommended Expert Auto for reliable and trustworthy service. Sure enough, that’s exactly what I got.

Darcy went out of his way to order a new alternator and fix my car to get me back on the road earlier than most other shops would have. I am forever thankful for all the staff at Expert Auto and their generosity. Highly recommend for quality service!!!

Alex C.

Excellent service, convenient opening hours.

Andrew E.

If I could give negative stars this place would deserve it, mechanics are clowns and cannot do their jobs properly. They failed to put an oil filter on my car properly - yet alone they replaced a head gasket. Car has never had issues until they took apart my engine in the 10 years I have owned it . After they touched the car it's been falling apart the recent 3 months. If they were unable to put an oil filter on properly (leaked all over my driveway) I am worried that they touched my engine and what they did not do correct. Joke of of a shop - save your money and go to Elite Auto

Bob K.

Staff was nice but mechanics don't care about their job had to fix exhaust replace with 2 feet of pipe took them two days and charged me just under a thousand bucks for a piece of pipe.... If they couldn't do it just say so...also looked like a toddler welded it on I expect to have to fix again....soon