Fidelity Property Management Limited - Toronto, Ontario

Peggy O.

The New office manager is racist. Called me a gringo among other expletives!! She is on video screaming at a tenants visitor calling him a "N" and smacking him. Her own coworkers have said she needs to king her business. She hands out harassing eviction notices "unsigned" . Good luck on getting in touch with head office. On video, as well with myself she says "do you know who I am". The girls who answer the phone will tell you Sr. Property Manager does not have VM. or an email. I called after hours and was able too do name dial direct to Derek Chans voicemail. I have yet after 3 weeks received any answer. I have a call into my MP and LTB. I have been here for almost 7 years. I adored my last office manager. The office should be open 9'5. It is now just a mess. Not able too post a new review. Apparently Sandy can abuse tenants. No response still. Feeling intimidated in your own residence This lady jumping at you. Screaming "do you know who I am"? Yes she says she has fidelity management wrapped around her fingers. Mainly Derek Chan.

Amalia A.

I have been a tentant of one of the buildings managed by Fidelity Property Management. Staff were there all the time.Building was clean and pet friendly.The maintenance request were done in timely manner. The head office always answered the phone right away. Overall, I would recomand renting with this company.

Rahim K.

I have been renting with Fidelity Property Management for over 4 years. The building is extremely well kept and the building Superintendant Boris is extremely, hard working, helpful and knowledgeable. Anytime we need help with anything, he is always there and get the job done and fix any problems. I am very happy renting here. Great job Fidelity, keep up the amazing work!!!!!! 🙂

Coco L.

1.They never pick up the phone when you need to talk to them. So you leave a voicemail, and they only return your call just before they leave office at 5pm. No call backs during normal business hours. This means you need to wait at least one business day to actually talk to them if you miss their return call.

2. Absolutely rude: especially the rental agent lady called Sarah at extension 222, she likes to talk on speaker phone with terrible phone quality and blame you for not understanding what she's saying, and hang up on you while you're still talking. She calls back with a different number, does not properly introduce herself but blames you for not knowing who you're talking to. Very bossy and arrogant attitude. I don't believe I would trust renting a place with people like her working here. Think about it, If you have any problem at your rented place, such as flood or pest, they will never get back to you or almost ignore you.

Nimisha D.

I had a great experience working with Ethan at Fidelity PM. He was very responsive to my inquiries, and made timely arrangements to have concerns addressed. He was supportive during a particularly difficult situation, which is a testament to his character. Hoping to rent with them again in the future.

K B.

We haven't had air conditioning in our building all summer. To top that, we haven't had air ventilation either. When I asked the property manager to please, AT LEAST, make sure we have ventilation running his responses was 'Why? You can breathe can't you?". Worst property management company I have ever had the misfortune of dealing with. Deer Valley Holding should fire them immediately.

kristina S.

DO NOT RENT WITH THIS COMPANY! CHOOSE any other property that is not linked with this company!!!!
They have NO customer service, their receptionist is extremely rude and refuses to do her job and pass you to who you requested and then hang up on you.
They lost $40,000 worth of my rent checks that they made me pay them upon signing the rental contract and came to my office and handed a late rent payment to my employees, all i knew was i had given all the checks over to them.
they even sent the bailiff and eventually came to speak to us after we called in to complain; we spoke with ethan bone who was extremely rude and didn't help in the slightest.
Edwin the manager pressured us to give over new checks with the promise of giving us a police report stating that they had indeed lost the original checks and promised to complete work within the unit that we had been asking to be done for weeks . they also promised to reduce the next months rent for the harrassment and stress they put us through and the bad look they gave to our employees.
however they never did anything they promised and now they are harrassing us for this months rent.
anthony lisanti is the [president and no of them will allow me to talk to any other managers or anthony himself who doesnt answer his phone

A TERRIBLE COMPANY

Sepand B.

Worst and most unprofessional property management you can imagine. Will not fix broken soap dispensers for weeks on end. Urinals constantly out of commission, toilets don’t flush etc. Issues with bathroom have to be some sort of hygiene violation.