Highliner Plaza Hotel & Conference Centre - Prince Rupert, British Columbia

Guy C.

Confortable

Nous y avons passé quatre jours. Le personnel est accueillant, serviable et courtois.

La chambre. La chambre était très propre et confortable. Nous avions une chambre à l'étage le plus élevé et avions une belle vue sur la mer et la rive.

Marimae M.

We stayed at the Highliner for four nights, and found the experience very positive. The new owners have made several improvements to the facility including room and menu upgrades. Our room was bright and cheerful with a beautiful wall-to-ceiling view of the city and water. The bed was comfortable, and I liked that I could control the room temperature easily. The food was very good, and the staff extremely helpful and friendly. There is an airport shuttle bus depot right in the hotel, which was an added bonus. I would recommend this hotel.

DougM858

Wonderful experience over the course of four nights. Staff were extremely pleasant, welcoming, and efficient. Food was well prepared and timely. Beds and room overall were very comfortable with a great view over the city to the south. The hotel is centrally located in Prince Rupert. The downtown and waterfront attractions are within easy walking distance. There is also a free shuttle bus to and from the airport which certainly adds to the appeal.

Reese

Booked through Expedia. Getting there late, there was no parking and very little light while trying to organize luggage to get in. Once inside it was clean and staff was friendly. The room was in fairly good condition but had cleaning supplies left behind. Outdoor view was over their own roof and a distant view of the ocean. Breakfast was free?… it did look to have more options if you were willing to pay. it wasn’t horrible but could definitely be better. Checking out was easy and quick

111bridgeh

The Highliner was a perfect venue for a family reunion. Two families stayed in the penthouse, which became a gathering location for the group. The hotel catered the main meal of the day in the conference room, where group activities were also held. The view was spectacular from the conference room and penthouse rooms. Staff were friendly, food was tasty. The Highliner serves well as a location for any group gatherings. Spending a few days in the Highliner was an enjoyable experience.

Gabriella S.

Great location. The ferry that is included in the Vancouver flight takes you directly to the Highliner Hotel - convenient. Really enjoyed the breakfast but would have liked it to be extended to 10am rather than 9am. Staff was very pleasant. We thoroughly enjoyed our stay.

Stefan S.

Don't be fooled by the newly renovated pictures. Stayed here for almost 2 weeks and the house keeping is non existent. Rooms are already heavily worn down. If you don't mind the cheapest most uncomfortable mattresses, crumby dirty floors, damp gross smells then you'll be fine. Don't count on housekeeping for extended stays. Despite asking front end staff 3 days in a row for new bed sheets and restocked towels. My room has still been untouched by housekeeping for 3 days now(fingers crossed for tomorrow after working 13 hours a day). $210 a night and I'm taking out my own garbage. I can't even be mad at the front line staff. This is 100% a failure at management level and they should be ashamed.

Lindsey B.

Stayed at this hotel for a month for work. The ocean view room was nice.

Housekeeping is my main issue. Bathroom left with yellow caked on grime in the bathroom, being left towels that are ripped in half and then watching the housekeeper lounging in someone else’s room on her phone while she was ‘cleaning it’.
In a 12 day stay (I did two) sheets were never changed. The shampoo dispenser also was broken and dripped shampoo EVERYWHERE constantly. I repeatedly asked for the shampoo to be taken out to no avail. I did try to take it out myself but it needed a key type thing.

This is why I’m rating 2/5. The front desk people were very pleasant and helpful but housekeeping needs some work.

Also important to note there is ZERO airflow in the rooms.

The hotel is older. They have done Reno’s but they are def short cut Reno’s but nothing that will impact your stay.

I did complain to the manager at the end of my first 12 day stay about how the rooms patio door didn’t latch and as a solo female I did not feel safe … came back a couple days later and I was suppose to be put in the same room and the door had not been fixed.

Manager was aware of all these concerns and other than putting a ‘extra house keeping note’ on my reservation didn’t even apologize.

Bed is comfortable. Wifi is pretty good. TV is good and has a wide range of channels.

The restaurant is the hotel is eh. The breakfast that is included is alright DO NOT order the fried French toast of the menu - It’s full of oil.