ICON Property Management Toronto - Toronto, Ontario

Osman S.

Absolutely disgraceful property management.

As a resident of a building managed by ICON, I experienced one of the most disturbing violations of tenant rights I’ve ever seen. Without any written notice or valid emergency, 3 unknown men entered my unit while my pregnant wife was home alone. They proceeded to cut a large hole in our wall, despite my wife’s objections and without any consent or legal justification. The manager not only defended this unlawful entry but was rude, dismissive, and told me to “take it to court” when I confronted him.

The leak was later confirmed to be from outside the building — proving that their entry was not only illegal but completely unjustified. They caused serious emotional distress to my wife, and left our unit damaged for over a week. No apology. No accountability. ICON’s regional management was informed, but to this day they have failed to take any responsibility for their employee’s actions.

This company shows zero respect for basic legal obligations under Ontario’s Condominium Act, and their licensed manager clearly violates the CMRAO’s Code of Ethics. If you value safety, professionalism, and basic human decency, stay far away from any property managed by ICON. I have filed a formal complaint with the CMRAO and am proceeding with legal action.