Martello Group - Edmonton, Alberta

Emily C.

AVOID MARTELLO GROUP (Formerly Wisteria/ARAC) – A Tenant’s Warning
My experience renting from Martello Group was deeply frustrating and unfair. Based on my interactions, this company prioritizes profits over tenant well-being. Here’s what I observed:
Delayed or Ignored Repairs: Basic maintenance requests took weeks to address (if they were handled at all).
Unprofessional Communication: Emails and phone calls were often dismissive, condescending, or unnecessarily stressful.
Questionable Business Practices:
Their lease agreements contain ambiguous clauses that seem designed to favor them over tenants.
They’ve rebranded multiple times (ARAC → Wisteria → Martello), which raises concerns about transparency and accountability.
If you value fair treatment, timely repairs, and honest leasing terms, I strongly advise considering other rental options. Landlords who work with this company should thoroughly vet their practices.
Final Note: My review is based on my personal experience,I encourage others to research thoroughly before renting from them

Chris R.

I see most of the reviews here are from tenants, but as a home owner who used Wisteria and then Martello, they did not do a good job of managing my property. We had to replace the carpet that our tenant ruined and instead of hiring a trade to replace the damaged areas, they replaced all the carpet in the home. This cost us much more than it should have and they refused to take responsibility for their error. I suspect much of the problem is that they email and make phone calls but don't actually go to the property to see things themselves. I would not trust them to manage your property.

Jen K.

We’ve had the unfortunate luck of living next to a Martello rental property in the SW. The biggest issue was their poor tenant screening process, which led to serious problems including, noise disturbances, dog attacks, property damage, trespassing, and children safety concerns. Despite multiple complaints, the property manager failed to take action, making it difficult for neighbours to live comfortably.

Talisha D.

Braiden at Martello Group was incredibly friendly, knowledgeable, and efficient with helping me and my husband with a service request! He got everything sorted out for us within a couple hours. 10/10!

Jessica H.

We had a very positive tenancy experience with Martello. They were awesome at negotiating with our landlord to move out early and did us some huge favors. They were extremely professional during our 4 years that we were renting through them in regards to quick repairs. They were very fair on our move out inspection and worked with us and held up their word for a quick security deposit return. Within 24 hours. Highly recommend their services and really appreciate the professionalism they had. Thank you Sabrina for everything! What a gem.

Teigen S.

I had the unfortunate experience of renting from this company, which previously operated under the name Wisteria. The decision to change their name seems like an attempt to escape the avalanche of negative reviews they rightfully earned. My tenancy with them was a nightmare from start to finish, marked by countless issues and a complete lack of professionalism or concern for tenant well-being.

Throughout my tenancy, I had to interact with them on numerous occasions to address various problems with the property. What struck me most was their utter indifference to creating a safe and habitable living environment. Even when I provided them with documentation of issues and, in some cases, police reports related to incidents during my stay, they remained obstinate and refused to take any meaningful action.

Incredibly, this company also attempted to shift blame onto me for problems that clearly weren't my fault. It's disheartening to deal with such unprofessional behavior and a complete lack of accountability. Their tactic of responding to negative Google reviews, as they did under the Wisteria name, by attempting to paint the reviewer as the problem is a testament to their unwillingness to address their own shortcomings.

My only regret in this entire ordeal is not renting directly from a landlord instead of going through this rental company. My advice to anyone considering renting from this company, whether it's under their new name or any other, is to avoid them at all costs. Your peace of mind and well-being are worth more than any rental property, and you're unlikely to find either with this company.

I sincerely wish I had heeded the warnings of previous reviewers, and I hope that my review helps others make a more informed decision when choosing a rental company.

NIKI A.

Maintenance doesn’t exist to these guys and neither do noise complaints. Your neighbours could be stalking you and enter your suite and they will do nothing to help. Dealing with this was detrimental to my mental health. There were many times I almost gave up on everything and moved back home 4 hours away leaving everything I worked so hard for here. Wouldn’t recommend if you value having time to relax or somewhere to feel safe. Rent elsewhere.

SG B.

Martello Property Management has been great. They always respond quickly when I have a problem, and any maintenance issues get fixed fast. The property is well taken care of, and I’ve never had to worry about anything. I’m really happy with their service and would recommend them to anyone!