Medallion rental Office - Toronto, Ontario

odette R.

Subject: Formal Complaint Regarding Mishandling of Rent Payments and Staff Conduct

Dear Madellion Corporation Management,

I am writing to lodge a formal complaint regarding my recent experience with your management team at Pat Bayly Square.

Despite having submitted all required documents at the time of my lease signing—including a void cheque for automatic rent withdrawal—I was shocked to be served court papers claiming that I had failed to pay my rent for three months. This was the first time I was made aware of any issue.

Please be advised that my rent is automatically withdrawn from my account each month. There have been no NSF (Non-Sufficient Funds) events or any other indications that payments were unsuccessful. I received no notification of any problem prior to being served legal documents, which is both alarming and unacceptable.

I contacted your office multiple times via phone and email to resolve the matter, but the staff at Pat Bayly Square were extremely dismissive, unprofessional, and unhelpful. At no point did anyone attempt to thoroughly investigate the issue or offer support. Instead, I was met with indifference and a clear lack of accountability.

To make matters worse, I was told I owe $322.05 in court fees—a charge that is completely unjustified given that the issue resulted from a failure on your end, not mine.

In addition to this financial and emotional stress, I have raised other concerns during my tenancy—including smoking in the hallways and a stolen package—none of which have been addressed or resolved.

I expect a formal written explanation for how this situation occurred, along with a full reversal of any court-related charges applied to my account. I also urge you to review the conduct of your staff, as their dismissive behavior has only worsened an already distressing situation.

Please consider this a formal complaint that I intend to escalate further if not resolved promptly and appropriately.

Oğulcan M.

BEWARE OF UNPROFESSIONAL MANAGEMENT AND POOR LIVING CONDITIONS!

If you’re considering renting from this management company, think twice. My experience has been incredibly frustrating, especially regarding a simple $40 refund that they have dragged out for over two months.

Our lease clearly does not include parking, which was confirmed by their own management office. Despite this, they suddenly claimed that parking was included in our rent to justify additional charges. This directly contradicts what they previously told us and raises serious concerns about their transparency. Initially, they promised the refund would be issued within 2 weeks, but then changed it to 30 days. Now, over two months later, I’m still waiting. Hard to believe checking a ledger for $40 could take this long. Ironically, when we missed a payment in July 2023, they were quick to check the ledger and notify us immediately. Clearly, they can act fast when it benefits them.

On top of this, the living conditions are unacceptable:

Low-quality craftsmanship in the units with frequent issues.
Broken elevators that seem to be perpetually out of order.
Fire alarms going off multiple times every week, disrupting daily life.
Poor-quality common areas that are not properly maintained or cleaned.

This company’s lack of professionalism, accountability, and attention to tenant needs is appalling. Save yourself the stress and frustration—find a place with better management and living conditions.

Udeni W.

I do not understand who allowed madallion to act as a dictator by attaching roads to their building as pavements. These constructions are ongoing for weeks now and I cannot believe that Sherbourne street is part of their building now. Creating heavy traffic in the area. Such an unethical company in the neighborhood.

Gigi B.

Horrible management office! They never answer e-mail and are never at the office, even when they were supposed to be working. I do not recommend!!!!!

Shourya M.

I went to file for a lease through a friend’s recommendation, the staff was EXTREMELY rude rather disrespectful. I was attended my Manuela, she had a very nonchalant face and was quite unhelpful. Despite giving all the documents as asked we weren’t told the reason for rejection. Also at every visit she kept us waiting for good 20mins, no hospitality. Wasn’t even given a seat to sit, quite disappointed given such great area to live. Wouldn’t recommend, there are better places.

Rachael O. C.

Horrible patrol officers. I was locked out of my house, they came after 30minutes of waiting outside in the cold to verify my id then never came back even though I offered to tip them $100. I can’t believe I pay rent to people who can’t help their tenants out in extreme emergencies

Ashish P.

I have been living in one of the medallion apartments from more than 2 years, and has been good experience with the management and very responsive. Shout out to Bibi, one of the property managers and she is very helpful and kind!

Manjeet A.

Very poor management! They don’t know how to deal with their clients at all. Worst experience ever. Bibi their management lady hungs up the call on your face just so she doesn’t has to respond to you, laughs on your face when you try to tell her what the situation is. She’s so unethical and the management itself they don’t take action on anything. Would never recommend to move to this place. If so you do, you are gonna regret it for sure in your near future.