Medpoint Health Care Centre - London, Ontario

Zippertg

Yeah as mentioned in another review, it's weird they have so many low reviews.
Obviously you don't get a doctor's appointment here. You get 'referred' to a specialist from this place and I think that's how most places work. This place only checks what you got and then see which specialist you need to go to.

For me, they've been awesome. I have a cystic lesion on my left shoulder. They gave me an appointment for a ultra sound like next week or something (don't remember, was just a few days). Then after 1 week of waiting for ultra sound results, I went back and then we would look what would be needed. Got booked for a dermatologist.

Then I had to move to Toronto before I got any call from the dermatologist but the guys here in Medpoint just gave me a new referral in Toronto that was close to my new apartment as well.
And yeah, out of like, 5 times I've been here, I've only needed to wait once. And that was maybe like 15-20 minute wait so not too much. It was because they were checking out another patient so that's understandable.

Good V.

I do not like leaving negative reviews but it must be said the customer service was terrible. I had an appointment booked for 10:10 and was made to wait 30 minutes. When I checked about it being so late the receptionist was detached, unsympathetic, and behaved as if I had no right to ask.
I understand that she may have been having a bad day, but a little sympathy for my having to wait so long when I was expecting prompt service would have been really appreciated.
Furthermore, they weren't even able to set me up with the services I required. (They didn't have lab facilities, which I also should have been informed of when I made the appointment.)
Needless to say I left in quite a huff. I would love to see appointment-only clinics like these treat their clients better. I'll be going to walk-in clinics from now on, where I am treated much better, and walk in with the expectation to wait.

Stephanie S.

I have been a member of med point for over 7 years and my parents have been members since it opened. The care is exceptional. The new west 5 location is easy to get to and parking is a breeze. You get amazing service and preventative care. My concerns are dealt with immediately and they renew my scripts quickly.
I’ve seen some poor reviews but they appears to be from fraudulent accounts or they’re not even pictures of medpoint so they don’t appear to know where they are. It’s unfortunate the star rating is so low I tell everyone I know about the services there and I can’t imagine navigating my health without their help.

CoDe3 G.

I'm sure this is a great place to go if u can actually get in, the sign says WALK IN CLINIC yet you need to have an appointment and they only accept appointments the day of they won't book ahead, secondly to try and book an appointment is near impossible cause the doctor comes and goes as he or she pleases meaning the actual hours of this place are pointless cause 90% of the time the doctor isn't even their. Only reason I'm giving it two stars is because the ladies at the front fest are very sweet and good at their job.

I would not and will not ever recommend anyone to ever try to go here worst walk in clinic I've ever been to.

steve T.

The 5-star rating is well deserved. Rebecca is very professional and knowledgeable. When specific questions are asked, she is willing to do research and get back to you. She is inspirational without being pushy. My series of visits were time well spent.

Kent U.

One of the best approaches to nutrition I've seen yet! Rebecca is a very compassionate individual and understands that not everyone is going to be able to stick to a strict diet everyday and creates options suited for my specific needs to overcome my obstacles. The entire Medpoint team is fantastic, creating a warm and welcoming atmosphere taking the pressure off of a life changing fitness journey!

Daciana B.

I happen to feel extremely dizzy for couple of days and could not get an appointment with my family doctor. I walked in this cliniq and within 10 minutes top I saw a doctor. Extremely efficient and friendly, he took the time to explain what is happening to me and he told me within a week it will all be gone, also prescribed medicine. He wasn't only right but he was kind and gentle. Dr. Phillips. Thumbs UP !

JoeGancher

Administratively this place is a disaster and I have resolved the problems by going someplace else. I have to agree that the Byron clinic has got a front desk that is very rude and dismissive, even when problems happen that were clearly their fault. It's just been one screw up after another and rather than admit fault and try to accommodate patients they act like they are the only clinic in town. They need to change some front desk personnel but probably won't. If this is what private health care looks like, I've gone from being a supporter of the concept to being dead set against private health care. If they want private health care in Canada, they'd probably have to shut their clinics down in a competitive environment. Don't go there.