MrTaxes.ca Inc - New Westminster, British Columbia

Wilway Roofing

I was recommended this company by a friend, who clearly has no idea what he is talking about.

We have called and emailed Mr.Taxes weekly for months now trying to get some things sorted for our company. We have been told "Don't worry, tomorrow" every single time.

We had 90 days to respond to the CRA (Which Mr.Taxes claimed to have done/do) and the time actually ran out. This is unbelievably unprofessional, and unfortunately I wasn't smart enough to have read the reviews. I just trusted someone I knew. Don't make the same mistake as us. Always read the reviews before using a company.

prashantkoshy

STAY AWAY from this firm unless you would like to lose money.
The combination of poor communication and numerous filing errors has left us genuinely annoyed with your firm. We engaged your services to alleviate the burden of managing our taxes, not to take on additional responsibilities and deal with the consequences of oversights.

Normally I would just move on, however our experience has been so bad that I have to put out a warning instead of a review. Your firm has handled our taxes for the year 2021-22 in the most shoddy unprofessional manner. Both my wife Pavitra and I have received multiple emails on different matters regarding to errors in our taxes filings and had to pay outstanding residual fees to the CRA through the last financial year. First with regard to late filing fines, then with Pavitra’s child care expense returns. Recently in the month of January, Pavitra found out while on a phone call with the CRA that there were errors in filings of her RRSP again and she owed around 400. Recently, again we were contacted by the CRA that The T1-OVP contribution last date was Mar 31, and the firm submitted 15 May. Due to this we have a late filing fine for around $4000+
In my case I reached out to you multiple times through email and phone calls because there was a lapse submitting documents showing child care expenses and I owed CRA around $5000! The email from CRA states a letter was sent to my representative in the month of July. I did not get any notification from you. When I finally got through to Alicia, she outright denied that she was contacted from CRA. I discovered the penalty email when I checked my CRA account.

Our expectation was that your firm would efficiently manage our accounts. We even opted for the paid option where you would contact us if CRA send us letters. Regrettably, the reality has been far from it. We sought your assistance for accounting and communication with the CRA, yet it seems we are now doing your job.

David Strauss

Okay, I’ve been putting off making this review because I felt I needed to calm down a bit and collect my thoughts before submission - Here goes nothing.

In February 2023, I reached out to Robert and Co. at Mr Taxes in New Westminster to try and get a head start on completion of my taxes for the year.

I had received my PR the year prior, so this was to be my first year filing taxes with the CRA in Canada, and I REALLY didn’t want to mess anything up. So, I decided to reach out to Mr Taxes to help me get things sorted correctly.

Robert and his associates were all very friendly and approachable, and quickly put me at ease about my choice to move forward using their services.

Quickly, though, this turned into a mess - I started this journey in February 2023 with the hopes of filing early and being done with it, but did not complete the journey until nearly August 2023.

Although I don’t think anything “shady” was done, I do think they were trying to “game the system” a little bit to try and squeeze out whatever extra cash they could. Okay, that makes sense, in theory.

The first problem arose when we filed the first time. For some reason, they stated I worked for my own company, when in fact I do not own my own business at all and work for a company in the US. The CRA sent me a letter requiring more information, because they didn’t know I “owned a business” either. This was one way they tried to “game the system”, and there was no reason to do this.

The second problem arose when they made a mistake in the RE-file, putting the incorrect birthdate for my spouse, and again causing the CRA to put a hold on the file and reach out for clarification. Another delay, another mistake that should not happen.

Finally, after months and months of back and forth and trying to get clarification from Mr Taxes and understand what the heck they were trying to pull with my taxes, everything was closed out.

I was frustrated basically the entire time, especially because they were extremely lackadaisical and “chill” the entire time, even after multiple delays and mistakes.

I won’t be coming back here to do business. You’re a nice guy Bob, but you did an extremely, extremely poor job handling my taxes, and that’s what you’re here for.

I’m still miffed I paid over $500 for this “service”, oh well. Next year I’ll just figure it out for myself.

Update, October 2024: Turns out my 2022 taxes STILL are not complete. Never. Ever. Use. Mr. Taxes. Run as fast as you can in the opposite direction.

Andrea Cabo Life

Myself and many of my business partners all use Rob to file our taxes and we all couldn’t be happier. Rob always goes above and beyond my offering free training to educate on the best practices when it comes to filing properly and knowing what you are and are not entitled to. Highly recommend

Tatjana Burau

Rob made a very good impression to me on the phone when I contacted his firm for income tax return preparation. However after sending all my files online to the firm I never heard back from them. I called and sent messages with no reaction at all. This is absolutely UNPROFESSIONAL.
But I still have to thank this firm for their incompetence.
After 2 months of waiting I hired another local firm which was so impressed with my organizational ability to file all my docs online instead of dumping all the papers on their desk that they offered me a position as an associate in their Practise. So, thank you Rob and the Team for ignoring my income tax return!

wes wes

Not professional at all. My mistake is I didn’t read his reviews before I visited him. Wasted time and money!!

Matt Astifan

Crazy story - Mr Taxes sent my invoice to a collection agency instead of directly to me. I was aware I owed him money for some work he did however, there was more work to be done and I was under the impression we were still working together. After the collection agency contacted me I assumed it was a mistake (especially considering the dollar amount in collection was way above our agreement).

I made several attempts to contact Robert by phone, email and Facebook and he did not respond to any of my calls or messages. I now have a dent in my credit report due to the situation. I have no idea why he did what he did however, I would highly recommend against working with Robert Stone or his organization. Not to mention, Robert delete my last review which was written here.

Bonnie King

Robert Stone and his staff went above and beyond to assist me and I could not be more thrilled to have been recommended his services!! He is extremely knowledgeable and a GREAT guy to deal with. I will be a long standing customer and refer many people looking for investment and tax expertise! Thank you Robert for everything, you are so appreciated!