RONA Petawawa - Petawawa, Ontario

Jo-Anne

I went to RONA in Petawawa today to return 4 cans of Thompson's water seal that I purchased on August 17th, 2024. The return policy for this item is 90 days so I expected the return process to be straightforward. While I did get a refund, the customer service I received was disappointing.
The older gentleman (seemed like the store owner) who assisted me was rude and unprofessional. He questioned why I was returning the product and made unnecessary comments like, "If you don't want it, no one's going to want it, and now I have to store this until next season." His tone made me feel as though I was being reprimanded for simply making a return.
I understand that stores need to manage inventory, but that's not the customer's concern. I was returning an unused item within the allowed time frame, and I shouldn't have been made to feel guilty about it.
This left a negative impression, and because of this poor experience, I won't be going back to this RONA location.

Wendy Mitchell

I recently purchased a water timer realized after I got home and opened it up that it was the wrong kind. Even though I had cut the hard plastic case they still gave me a refund. Thanks for the great customer service. Another reason to shop locally!

Hockey Dad

Went in to try and match a stain color. Employee was adamant they couldn’t open a can of stain to test. Cans were already open with stain around the rim. He was helpful and seemed disinterested in helping. As a contractor it’s hard to justify shipping there.

Simon Henhoeffer

3rd time in a row I've went and had a bad experience. No stock and most employees have no idea what your trying to order. This time was the last straw, tried to get 8 bags of portland cement and I get back and there is maybe 6 bags and they are all broke open and rock hard. I have no idea how this store stays in buissiness and I will not be coming back.

terry martinat

Very disappointed with Petawawa Rona , went there to look at flooring that was in the sales flyer. We were told they do not stock it and would not be getting any in for us to look at. What kind of store doesn’t bring in sale items for customers to see before buying. We will not be shopping there anymore……Home Depot and Home-hardware here we come!

Heidi Sylvester

I don’t know why, but every single time I’ve I go in there it is 95% horrible costumer service and a middle aged salesman in there with huge attitude. Why…. if you don’t like customer service pick an office job!!!!
As well why is never ever anything there what you need, or they don’t know they have it and you have to find it yourself!?!?!?
Not to recommend this store…, only my to go to if I have little things and don’t want go to Pembroke.

Lauren

Customer service? Great! I've never had anyone be anything but helpful. Prices? Always higher than competitors, IF they have it in stock. The number of simple things I have gone in to get (wasp spray for one example) that they do not have in stock is astounding.

Haley S

If i could give this store zero stars i would.

My fiance and i went to pick up a bag of black grout and it was stocked with a giant hole in the bottom.

Grout exploded all over our clothes causing about $250.00 worth of damages to our clothing.

We went to the cash and the cashier told us to talk to "customer service" we waited in line and the sales associate with dark hair helped us. She totally dismissed us and seemed very inconvenienced she had to talk to us at all. I asked to speak to a manager and she scoffed at me and told me she was at the counter, and i said i would speak with her instead.

The manager offered to let us wash our hands... 250.00 worth of damage and these two women could care less. "That sucks sorry." Not as sorry as we are for stepping foot in this store.

When we made our way back to the cash, the cashier asked if we had been helped. We told her no, and she said sorry.