Sooke Harbour Resort & Marina - Sooke, British Columbia

celetops

This was my first time I here with my family for a nice weekend get away to come and visit my aunt and uncle. This is my first trip of coming to Sooke and we booked a nice house hotel for us to stay in for weekend fun. The rooms were good, tidy, neat. The kitchen was good, the living room was decent. And the sleep was just what the doctor ordered. As for the view, I got the top floor due by the fact I always wanted to see the Ocean sea. And sure enough, the view was everything I was hoping for. As for complaints, there isn't. Get to walk down to the docks to see the sailing boats head off to do some fishing. Did see a seal but that little guy took off before I can take a snap pic. Bottom line, me and my folks enjoyed it and if I was to come back here again. I know where to book and rest my body and soul from my travels here in Sooke ^^

Liz Anderson

We went crabbing on the docks. It was great! They have a great station for cleaning your crabs before you take them home so you can remove the guts and feed it to the shrimp, seals, orders, and other marine life who will happily eat it ?

Harmony McRae

We stayed at Sooke Harbour for one night. The rooms were extremely clean, but I didn't like that you were expected to take out the garbage, especially when the cleaning fee was so high. The hot tub was very hot and we had it to ourselves, but the cover was extremely heavy and difficult to use. Maybe time for the complex to invest in more user friendly hot tub covers.

Joel A

House quality:
We stayed recently in unit 118. It was a clean and very nice unit.

There are some issues:

ONE There is no AC in this place. It is a lie on google and I have no idea why they have it marked.
99.9% of all homes in BC do not have AC. This is no need for AC for the ocean breeze is cool and if you open the windows you will find it cool enough to sleep, though we didn’t cook a huge amount of food in the home.

TWO the carpet in this place sucks and needs to be replaced. It is stained and my daughter got cut on her palm from a tac board on the floor in the main floor bedroom near the door.

THREE Main floor patio door does not lock and can be easily rattled open. Not Cool guys.

Service Quality:
The receptionist/ booking agent that answers the phone is pleasant and very nice to deal with. Unfortunately, when we spoke to her and asked a quest, “Do you know if there is basement in the unit and could we have access?” She answered Yes and Yes to both questions. After arriving we noted there is no basement at all. Meaning she hasn’t even been in the unit.

Grounds:
One of the best things about renting here is the access you get to a kayak and bike rental service located in the marina. My wife and son had a blast kayaking in the area. The people that we rented from are friendly and knowledgeable. They were kind enough to answer lots of questions and give insight into living here.

Check in:
Check in is the worst I have ever seen. The check-in starts at 4pm and the customer service ends at 4pm.

NO ONE WILL ANSWER A CALL.

There needs to be someone available to be reached by phone at and after 4pm. It is very unprofessional to be running a hotel and have no local staff reachable check-in time.

Our Story:
At 4:26pm we called and got no response to the help number given. We were calling about a pack & play for a child under 2 to sleep in. This is a safety requirement at that age and is not negotiable. After calling around we reached the main office located elsewhere and got the answer that they were unable to help. This put a lot of stress on us, and we had to immediately start looking for other accommodation.
The staff did reach back out afterward via text and delivered the pack and play. Though this is after about 30-50 minutes of silence. By this point we had priced other accommodations and started to repack.
Answering a simple call, early in the day at 4:26pm and giving a timeline would have made a huge difference in our check-in experience. Especially given the issue was based on our young child and their safety.

TLDR:
Overall, this is an okay stay with lots to offer families. With some issues taken care of and policies changed they would be a fantastic place to stay. We stayed during the week which was very quiet. Staff on site are friendly and the amenities are good.
Plus:
- Nice location
- Cool Rentals on site
- Clean enough
- Kitchen
- Parking
Minus:
- Stained Carpet (which caused injury to young kid)
- Staff help and service ends at 4pm
- No AC
- Patio door rattles open. Meaning it does not lock.

loreenfroese

Great place to stay with a beautiful view of the Sound. The place was very clean and quiet with all the amenities we needed. There is a lovely restaurant within walking distance and grocery stores just a few minutes drive.

Chris Dusseault

What a fantastic opening night! So grateful we could enjoy our anniversary dinner there. Top notch service and incredible food!

Antonio Albuquerque

Vista deslumbrante, penthouse confortável e elegante .. o unico ponto negativo era o pessoal da administração pouco amigável

Nelson

We were in unit 142. Everything in the unit was great, well equipped and our stay was perfect except for the ants. There were ants coming in through the main floor window and patio door. They stayed in the area and didn’t really affect our stay. Something to look into and fix and our stay would have been fantastic! We enjoyed to
He use of the hot tub which was right behind our suite.