The Home Depot - Fort Saskatchewan, Alberta

Kallie B.

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Jackie C.

Top notch! Above and beyond customer service from Maggie in the garden centre. She was more than helpful and was very knowledgeable on the plants. She proceeded to load the carts for me and even went as far to help me load my truck. Maggie deserves a raise! It’s hard to come by quality customer service these days and she’s an exceptional woman!

Philipe B.

Terribly disappointed with customer service experienced at this branch of a well regraded home improvement store.

I made an online order for a toolbox, and 14 days after the delivery date, my order was released by Fort Sask HD to somebody who was not me. The store has since refused issue me a refund, and made me feel like I was in the wrong. Told me to call their 1-800 number as “it was an online order.” After calling the corporate help number, and was advised to contact the store, I spoke to a second manager who insisted there was nothing she could do to help, “an investigation had already been conducted and the item had been picked up.”

Fort Saskatchewan Home Depot still refuses to make any attempt at making this right, and still refuses to accept any responsibility for upholding their end of our transaction. Their management has merely suggested I file a police report if I would like to pursue this.

I am out 1600$ and have not received my toolbox after almost 3 months of trying to deal with them.

Mona B.

Issue with the joke of a warranty we paid extra for our Maytag washer/dryer. Service call for washer Oct 17th - tech said he has to get parts. Oct 24th - another tech comes to fix it. Washed 2 loads. Washer died again. Called warranty Oct 31st. Have had almost daily communication requesting receipts. They have been sent 5x. CSR in warranty dept has confirmed 3x everything is there and we will hear back 'tomorrow'....every day. It has been over 2 weeks since Oct 31st call and we still have no washing machine and no resolution. No consideration for my time trying to resolve this or the trips to the laundromat I have had to make. Store was great for assistance when we bought it but don't count on any support once you get it. Dryer is garbage too but I don't have the energy to deal with it.

Sean S.

I had a very negative experience with the Fort Saskatchewan Home Depot. I have been a loyal customer for close to 10 years now. However, I purchased a shed from this Home Depot in May with an estimated delivery of June 1st (3-4 days later). After following up 3 times in person (each time I was promised a call to follow up, and I never received a call) I’m very disappointed with the customer service. Rona has a perfect shed in stock for me as well as gave me a discount for purchasing it. I will always be taking my business elsewhere in the future.

I would like to mention that Melissa was very helpful on the last time I visited. The Home Depot system would not let her refund me. So she called them and spent over an hour on the phone working to get me a refund. (Which is also a ridiculous amount of time for me to wait in store for a simple refund on an order Home Depot could not fill.) I would urge anyone who is looking to order from them to take your business to another company that will actually get you the product you paid for.

I will be happy to provide more detail if you reach out.

Jennifer W.

Very frustrating experience today when I called ahead and asked if I could get some wood cut at this location I gave them all the specifications they said no problem. I loaded my car drove over and was told they couldn't do it. Waste of time and effort to borrow a vehicle to load the wood into and drive it over to have it not done. Will not go back.

J P.

This Home Depot is very customer friendly. They have great prices. I always buy my hanging baskets there, they have a great selection. They also have employees that are knowledgeable. Customer Service is great too.

WC J.

Save yourself the hassle I wanted to price match with another store… KMS tools. Needless to say the staff had no power to do it. I offered that we should call the store together, no dice. I showed the exact add which has Minimum Advertised Price was the same as HD so obviously their price was lower… no dice. Why does it have to be so hard? Save the hassle just go straight to KMS tools. Yes I’d like a manager to call me.